Role and Responsibilities

Agent will be trained on a variety of tasks that assist customers through digital interfaces. Such tasks include:

·       Responding to general customer emails

·       Responding to customer text messages

·       Responding to customer web chats

·       Responding to Google reviews and NPS rankings

·       Assisting the field with ticket submissions and incident reports

Agent will be on queue throughout the day and rotate task assignments throughout the week.

Qualifications

Agent must be in Greenix Customer Experience for a minimum of six months, and must be exceeding all metrics and stats set for a Customer Experience Agent.

Preferred Skills

Agent should present strong communication skills, such as professionalism, efficiency, assertiveness, appropriate spelling/grammar, and amicable teamwork.

What We Offer

• Medical insurance with subsidized premiums for employees and enrollees.
• Dental, vision, disability, accident, and life insurance options.
• 401(k) retirement program with a company match.
• Employee assistance program (EAP), offering support for emotional, financial, legal, health, or work-related struggles for you and your dependents.
• Paid leave for all of life’s reasons.
• Pest control company discount (if you live within our territory).

As part of our dedication to the diversity of our workforce, Greenix is committed to Equal Employment Opportunity. Applicants will receive consideration for employment without regard for race, color, gender, religion, national origin, disability, veteran status, military status, age, marital status, sexual orientation, gender identity, genetic information or any other protected group status. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application and employment procedures.