Job Summary:

The Field Operations Manager provides leadership for the assigned locations in support of dealership services.

 

Core Duties

• Management of a team of dealership services employees across assigned georgraphy.
• Planning dealer requests and planning work schedules for the Installers
• Monthly audits done by field operations management or regional managers
• Daily billing duties
• Billing reporting including research and audit all logged information is in compliance for monthly billing
• Inventory ordering/ inventory monitoring
• Liaison between admin and installer/Payroll/EOD/Warranties/ Pricing
• Quality control
• End of day reporting
• Inputting new hires into our software systems
• Assisting in logging warranties and other entries as needed
• New Account set up/Hotspot Administration
• Other duties as assigned.

Job Requirements

• 3 years working in dealership or related experience.
• 3-5 years experience in a people leading role preferred
• Excellent communication, interpersonal, analytical and problem-solving skills
• Make appropriate judgments, keeping customer service, safety, and time sensitivity a priority
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Enjoys multitasking and works with a sense of urgency
• Able to work under time pressure
• Must have a current and valid driver’s license with a clean driving record
• Occasional travel required when necessary.

XPEL is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.