Job Description: The Room Service Assistant Manager supports the Room Service Manager in overseeing all aspects of the room service operations, including the delivery of food and beverages to guest rooms, ensuring exceptional service, and maintaining high standards of quality and cleanliness. The Room Service Assistant Manager will assist in scheduling, training, and supervising staff, as well as handling guest inquiries and complaints. 

Responsibilities: 

• Assist the Room Service Manager in managing and overseeing all room service operations 

• Help schedule, train, and supervise room service staff 

• Ensure prompt and courteous delivery of food and beverages to guest rooms 

• Assist in monitoring and maintaining high standards of quality, cleanliness, and presentation 

• Help handle guest inquiries and complaints in a professional and timely manner 

• Collaborate with the Room Service Manager to develop and implement new menu items and promotions 

• Assist in monitoring and controlling food and labor costs to meet budgetary guidelines 

• Ensure compliance with all health and safety regulations 

• Assist in maintaining inventory and ordering supplies as needed 

• Perform other duties as assigned 

Qualifications: 

• Previous experience in room service or food and beverage operations 

• Strong leadership and communication skills 

• Excellent customer service skills 

• Ability to work in a fast-paced environment 

• Knowledge of food and beverage operations 

• Ability to work evenings, weekends, and holidays as required 

Education: 

• High school diploma or equivalent required 

• Degree in Hospitality Management or related field preferred 

Certification: 

• Food Handler's Certificate required 

• ServSafe Certification preferred