DUTIES & RESPONSIBILITIES:

• Provide a strong sense of welcome; greet all guests in a genuinely friendly, warm manner, using guests’ names when possible.

• Seat guests using the rotation sheet when the Host Person and Manager, or Supervisor are busy.

• Be thoroughly familiar with all menu items, ingredients, specials, beverages, etc.

• Take guests' orders, using upselling and suggestive selling.

• Complete station set-up, breakdown, and side work.

• Constantly check tables and side stands during the shift.

• Ensure service to all guests follows established standards, is consistent, efficient, and courteous.

• Anticipate guests' needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.

REQUIRED SKILLS & EXPERIENCE:

• Ability to provide friendly, efficient, and courteous service to guests.

• Ability to access, input, and retrieve information on the computer system. Ability to memorize menus.

• Ability to handle the stress inherent in interacting with co-employees and resolving guests' problems.

• Ability to work under pressure, be organized, self-motivated, and work well with others. Strong positive attitude and ability to initiate light conversation with guests.

• Knowledge of hotel property and operating hours of each guest service area. Basic knowledge of Charleston and the surrounding areas.

• Ability to provide legible communication.

• Ability to complete work in a timely, accurate, and thorough manner.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job:

• Must be able to lift equipment, supplies, etc., of at least 30 pounds.

• Must be able to resolve problems, handle conflict, and make effective decisions under pressure.

• The role may require extended periods on your feet, especially during peak hotel hours or events.

• Clear vision is important for reading reports, analyzing data, and overseeing (enter department) activities.

• Good hearing is necessary for effective communication with colleagues, guests, and stakeholders.