Job Description:

This position is responsible for handling and directing incoming calls and ensuring each caller receives a helpful, positive experience. 

Essential Duties & Responsibilities:

• Handle incoming calls and inquiries, and transfer callers to appropriate parties for resolution in a professional and courteous manner. Take accurate and complete messages and deliver in a timely manner to ensure a high level of customer service is maintained.

• Maintain a daily log of incoming calls.

• Professionally handle confidential and sensitive information.

• Act as primary backup for the Atrium receptionist for time off, lunches and breaks.

• Act as primary backup for The Store, assisting with employee sales and tours.

• As needed, assist with Corporate Credit Card program and credit card orders

• Open, sort and distribute incoming mail or other correspondence in a timely and proficient manner. 

• Gather outgoing mail and bring it to the mail box or deliver to the post office if urgent.

• Maintain cleanliness and organization of the office and kitchen on a daily basis. 

• Order kitchen and office supplies and restock daily and or as needed. 

• Create purchase orders for departments as requested.

• Support the Finance department with various daily duties (scanning, folding, mailing and other administrative tasks).

• Complete any ad hoc projects to meet Finance team business needs

• Additional duties as assigned by management

Qualifications & Skills:

• Knowledge of phone systems strongly preferred

• Ability to represent Cambria with enthusiasm and sincerity 

• Excellent interpersonal, verbal and written communication skills

• Ability to multitask and exhibit a sense of urgency

• Excellent customer service skills

• Highly reliable and punctual

• Demonstrate a positive attitude as well as an engaged, enthusiastic culture

• Strong attention to detail 

Minimum Requirements:

Education:  High School Diploma or equivalent

Experience: Minimum 2 years of customer service or office experience preferred

Systems: Microsoft Office Suite, Google Suite and ability to learn new systems

Additional Requirements:

Managerial Requirements: N/A

Physical Requirements: Able to lift up to 20 pounds occasionally / sparingly (office supplies, packages, samples). May need to bend, reach, walk, or stoop occasionally. Prolonged periods sitting at a desk and working on a computer.

Travel Requirements: N/A

Cambria’s starting hourly range for this position is $21.00 - $28.00. Hourly ranges are determined by role, level, and location. The range displayed on each job posting reflects the target for new hires for the position. Individual pay is determined by several factors, including work location, job-related experience, and relevant education and/or training.

Cambria offers a competitive benefits package that encompasses Health and Dental Insurance, Paid Time Off, 7 paid Holidays , 401(k) plus matching, Discretionary Profit Sharing, Flexible Spending Account; Life, Supplemental Life, and Disability Insurance; Referral Program, Tuition Reimbursement, Employee Assistance Program, Employee Discount and Professional Development Assistance.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

At Cambria, dedication to philanthropy and our people is at the heart of who we are. We strive to make a meaningful difference in the world every day by prioritizing employee well-being and fostering inclusivity and empowerment. Under the banner of CambriaCares, our philanthropic endeavors show our commitment to our people and our community to uplift kids, support education, and contribute to a sustainable future.

For additional company information, please visit www.CambriaUSA.com

Offer of employment will be contingent upon the successful completion of background verification check, subject to applicable laws and regulations.