Job Duck is hiring a virtual

V104 - Legal Intake and Communications Associate

Job Duck is a virtual staffing company that matches candidates to work from home for a single U.S.-based business, in most cases a law firm.

Job Description:

Summary

Step into a role where your voice sets the tone for meaningful client connections. In this Legal Intake and Communications Associate role, you’ll be the first point of contact for individuals seeking legal support, guiding them with empathy and clarity. You’ll play a key role in connecting potential clients to the right legal professionals, ensuring their needs are understood and addressed. If you’re intuitive, proactive, and love making people feel heard, this opportunity is for you.

• Monthly Compensation: 1150 USD to 1220 USD

Responsibilities include, but are not limited to:

•Answer incoming calls and transfer them to the appropriate paralegal
•Qualify potential clients and gather detailed information using a provided script
•Follow up with leads and clients to maintain engagement
•Manage and update client records in CRMs (Lawmatics and Clio)
•Communicate with leads via chat system
•Refer leads to relevant law firms when necessary
•Schedule strategy meetings for attorneys
•Process client payments

Key Skills:

•Strong communication and listening skills
•Ability to remain calm and professional under pressure
•Detail-oriented and organized in managing client data
•Comfortable with multitasking and using multiple systems
•Driven by purpose and committed to client care
 
Requirements:

• 2-3 years of professional experience in an Intake Coordinator role.
•Previous experience in client intake, customer service, or legal support preferred
•Familiarity with virtual assistant (VA) structures is a plus
•Ability to work independently and as part of a team
•Excellent time management and follow-through
•Your own PC or laptop, a headset, and a reliable high-speed internet connection (minimum 10 Mbps download / 5 Mbps upload)
•A quiet, private workspace suitable for remote work

Software
•CRM: Lawmatics, Clio
• VOIP: Dialpad
• Other: Google Workspace

Working Schedule: Monday to Friday 10 AM to 7 PM 
Timezone: EST (US)

Work Shift:

Languages:

English, Spanish

We believe that Every Great Person Deserves a Great Job. This position is home-based, allowing you to work from the comfort of your own home. So, take the first step and apply now! 

Our application process involves multiple stages, and submitting your application is just the beginning. Every candidate needs to successfully pass each stage to become part of our team.

Please keep an eye on your email and WhatsApp for the next steps, as we'll assign someone to guide you through the application process. Be sure to check your spam folder as well.