Job Duck is hiring a virtual

V104 - Intake Specialist | Legal Administrative Intake Coordinator

Job Duck is a virtual staffing company that matches candidates to work from home for a single U.S.-based business, in most cases a law firm.

Job Description:

Summary
We are looking for a motivated Intake Specialist to join a dynamic legal team. In this role, you will be the first point of contact for clients, handling calls with professionalism and empathy while gathering essential information for ongoing cases. You’ll contribute to smooth operations by entering accurate data, coordinating with staff, and supporting administrative tasks. This role is perfect for someone who thrives in a fast-paced environment, enjoys helping clients, and takes pride in attention to detail and clear communication.
 
Monthly Compensation: 1,150 to 1,220
 
Responsibilities include, but are not limited to
 
Answer and professionally route incoming phone calls

Conduct intake calls to collect critical client information

Accurately input client data into Clio and Excel spreadsheets

Coordinate with internal staff to support ongoing cases

Provide general administrative assistance as needed

Maintain organization of records and follow up on pending items

Ensure client inquiries are addressed promptly and courteously

 
Key Skills
 
Strong verbal communication and excellent phone etiquette

Detail-oriented with high accuracy in data handling

Ability to manage multiple calls and tasks simultaneously

Tech-savvy and comfortable with Clio, Excel, Microsoft 360, Teams, and Google Sheets

Professional, friendly, and approachable demeanor

Reliable, punctual, and consistent with attendance

Team-oriented and collaborative

Customer service mindset: patient, empathetic, and solution-focused

 
Traits and Values
 
Organized and proactive

Solution-oriented and adaptable

Empathetic and professional in client interactions

Dependable and trustworthy

Collaborative and willing to support colleagues

Positive attitude and resilience in fast-paced environments

 
Requirements
 
1-2 years of experience in client intake or administrative support preferred

Strong verbal and written communication skills

Ability to multi-task and prioritize efficiently

Comfort with technology and CRM systems, particularly Clio

 
Software
CRM: Clio

VoIP: RingCentral

Internal Communication: Teams

Email and Calendar: Outlook

Other Tools: Google Sheets, Microsoft 360

 
Working Schedule
Monday to Friday

Work Shift:

9:00 AM - 6:00 PM [EST][EDT] (United States of America)

Languages:

English

We believe that Every Great Person Deserves a Great Job. This position is home-based, allowing you to work from the comfort of your own home. So, take the first step and apply now! 

Our application process involves multiple stages, and submitting your application is just the beginning. Every candidate needs to successfully pass each stage to become part of our team.

Please keep an eye on your email and WhatsApp for the next steps, as we'll assign someone to guide you through the application process. Be sure to check your spam folder as well.