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Job Description:

Join Job Duck as a Client Experience Specialist and become the trusted first point of contact for a compassionate Family Law practice. In this role, you will guide prospective clients through their first steps with care and professionalism, ensuring every call and message is handled promptly and thoughtfully. You will shape the client journey by answering calls, gathering screening information, qualifying leads, and scheduling consultations, enabling attorneys to focus on advocacy while you deliver a smooth intake experience. This position is ideal for a detail‑oriented communicator who thrives in a service‑driven environment, stays calm under pressure, and enjoys helping people through sensitive moments. If you value accuracy, empathy, and teamwork, you will flourish here and grow alongside a supportive firm that treats you like family.
 

• Salary Range: $1,150 to $1,220 USD

Responsibilities include, but are not limited to:

• Follow intake scripts to gather client information for screening and document all details accurately in Clio Grow

• Uphold confidentiality, privacy standards, and firm policies in all communications and records

• Screen and qualify leads according to firm criteria and escalate appropriately to attorneys or team members

• In the future support light podcast related tasks such as sharing episode links with clients on LinkedIn and basic outreach

• Schedule consultations and manage calendar holds while confirming preparation details for the legal team

• Maintain up to date client records, notes, and statuses to ensure visibility and continuity across the team

• Answer incoming calls as the primary first point of contact and deliver a reassuring, professional client experience

• Collaborate with attorneys and staff to refine intake questions, scripts, and qualification criteria

• Reach out to contact form inquiries via email and track follow ups through CRM workflows

• Coordinate with Uma VoIP and internal tools to ensure clear call routing and reliable connectivity

• Monitor call volume and response times, proactively flagging urgent matters or trends that impact the client journey

Requirements:

Required Skills 

• Excellent verbal and written communication
• Strong client service orientation with empathy and discretion
• Detail‑oriented data entry and documentation in CRM systems
• Time management and prioritization in a fast paced environment
• Comfortable handling sustained call volume with professionalism
• Proficiency with VOIP systems and cloud-based tools
• Ability to follow structured intake workflows and qualify leads
• Collaborative mindset with proactive problem solving
• Integrity and respect for confidentiality and sensitive information
• Interest in Family Law and helping people navigate difficult situations

 

Practice Area:

• Family Law

Location:

• Remote

Time Zone:

• Mountain Standard Time Colorado

Language:

• English only with a clear and neutral accent

Call Volume:

• 16 to 30 client calls per day

Software and Tools:
• CRM: Clio and Clio Grow
• VOIP: Uma VoIP
• Communication: Google Chat

Work Shift:

8:00 AM - 5:00 PM [MST][MDT] (United States of America)

Languages:

English

Ready to dive in? Apply now and make sure to follow all the instructions! 

Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process.

Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.