V105 - Legal Case Status Coordinator
- Job Duck LLC
- REMOTE
- 5mo ago
- Full-Time
- Remote
...
For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive.
As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification every year since 2022!
Job Description:
Step into a role where your communication skills and calm demeanor make a real difference every day. As a Legal Case Status Coordinator with Job Duck, you’ll be the steady point of contact for clients, helping them feel supported and informed while attorneys focus on their cases. You’ll coordinate court dates, manage case statuses, and ensure attorneys have the right documents and instructions before heading to court. This position is perfect for someone who enjoys solving problems independently, thrives in fast-paced environments, and brings empathy and professionalism to every interaction. If you’re resourceful, tech-savvy, and comfortable working with clients in distress, you’ll find this role both rewarding and impactful.
• Monthly Salary Range: 1,150 to 1,220 USD
Responsibilities include, but are not limited to:
Respond to inquiries with professionalism and care
Organize and confirm court dates for attorneys
Act as a buffer between clients and attorneys, managing expectations and flow of information
Serve as the primary contact for clients, offering clear and compassionate communication
Check case statuses with courts and filing services
Share instructions and necessary documents for court appearances
Manage daily call volume as needed
Requirements:
1-2 years of experience in customer support inside a law firm
Excellent communication skills in both English and Spanish
Strong customer service or client-facing background required
Familiarity with assisting clients with legal cases is preferred
Ability to work independently and manage tasks without constant supervision
Solid writing and organizational abilities
Key Skills
Clear and confident communication
Strong customer service instincts are a must
Ability to follow detailed instructions is a must
Proactivity is a must
Independent thinking and problem-solving
Calm and composed under pressure
Professional presence and reliability
Common sense and attention to detail
Tech-savvy
Patient and empathetic
Self-directed and resourceful
Software: CRM familiarity is a plus, OpenPhone, Slack, Google Suite, Dropbox
Expected call volume: Some calls involved
Working Schedule: Monday to Friday
Location: Remote || PST (Pacific Standard Time)
Work Shift:
8:00 AM - 5:00 PM [PST][PDT] (United States of America)Languages:
English, SpanishReady to dive in? Apply now and make sure to follow all the instructions!
Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process.
Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.