For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive.

As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification every year since 2022!

Job Description:

Step into a pivotal role as a Case Intake Administrator with Job Duck, where your expertise will shape the first impression for potential clients. In this position, you’ll be the trusted voice guiding individuals through the initial stages of their legal journey. Your ability to listen carefully, ask insightful questions, and capture essential details will ensure every client receives the attention and clarity they deserve. From scheduling consultations to preparing case files, you’ll be the cornerstone of an efficient and compassionate intake process. If you thrive in a fast-paced environment, excel at communication, and take pride in delivering exceptional service, this role is your opportunity to make a meaningful impact every day.

Responsibilities include, but are not limited to:

• Maintain accurate records in CRM systems

• Accurately record and organize client-provided details

• Schedule consultations with intake attorneys

• Serve as the first point of contact for potential clients

• Manage and execute the client intake process

• Prepare initial case files for review

• Evaluate whether callers meet the firm’s criteria for representation

• Conduct intake calls and gather essential case details

• Collaborate with attorneys and team members to ensure a seamless intake process

Requirements:

Key Skills

• Detail-oriented with sharp analytical thinking

• Minimum 1 year of prior experience in a customer facing role

• Assertive and confident in decision-making

• Legal background is a plus

• Professional demeanour with a positive, upbeat attitude

• Organised and proactive

Software

• CRM: Clio, integrated with Salesforce

• VOIP: Ring phone system

• Microsoft suite

Work Schedule: Monday-Friday (may be required to work on Saturdays)

Call Volume: Very high call volume (50+ per day)

Location: Remote Mountain Standard Time [MST]

Work Shift:

8:00 AM - 5:00 PM [MST][MDT] (United States of America)

Languages:

English, Spanish

Ready to dive in? Apply now and make sure to follow all the instructions! 

Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process.

Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.