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Job Description:

At Job Duck, we are seeking a Legal Support Receptionist to join a dynamic law practice based in Virginia. This role is essential in maintaining clear communication between clients, attorneys, and courts while ensuring every interaction is handled with professionalism and empathy. You will be the first point of contact for individuals who may be stressed or anxious, requiring a calm and reassuring presence. Success in this position comes from balancing friendliness with firmness, setting boundaries when needed, and managing emotions in a reasonable manner. This opportunity allows you to play a vital role in the firm’s daily operations while contributing to its future growth.

• Salary Range: 1015 USD to 1100 USD

Responsibilities include, but are not limited to:

• Assist with client communications and follow-ups

• Schedule call backs and coordinate availability

• Maintain and update a detailed call log

• Transfer calls to the correct department or team member

• Take messages and forward them to attorneys in a timely manner

• Answer incoming phone calls and direct them appropriately

• Support attorneys with client communication tasks as assigned

• Respond to courts and manage text message communications

• Provide basic translation support when needed

Requirements:

• Full-time remote position

• Software: Lawmatics, Shared inbox

• Required skills:

Friendly yet firm approach

Ability to deal with stressed and anxious individuals

Ability to establish boundaries with angry or rude callers

Calm and reasonable emotional management

Strong communication skills in English

Detail-oriented and organized

Professional and courteous demeanor

Proactive problem-solving skills

Ability to work independently and collaboratively

Trustworthy with confidential information

Work Shift:

8:30 AM - 5:30 PM [EST][EDT] (United States of America)

Languages:

English, Spanish

Ready to dive in? Apply now and make sure to follow all the instructions! 

Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process.

Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.