V108 - Administrative Case Manager
- Job Duck LLC
- REMOTE
- 4mo ago
- Full-Time
- Remote
...
For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive.
As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification every year since 2022!
Job Description:
Join Job Duck as a Administrative Case Manager and become an essential part of a team dedicated to delivering exceptional client experiences. In this role, you’ll serve as the first point of contact for clients and insurance adjusters, ensuring every interaction is professional, warm, and supportive. You’ll manage case files, assist with intake processes, and keep communication flowing smoothly through email and calendar management. This position is perfect for someone who thrives on organization, enjoys helping others, and takes pride in going above and beyond to make clients feel valued. If you’re detail-oriented, consistent, and passionate about customer service, this is your opportunity to make a meaningful impact every day.
Monthly Compensation Range: • 1220 - 1320 USD
Responsibilities include, but are not limited to:
• Act as the first point of contact for clients and insurance adjusters
• Answer phone calls and provide exceptional customer service
• Organize and maintain case files accurately
• Assist with intake processes and documentation
• Set up insurance claims promptly and accurately
• Collaborate with team members to ensure smooth operations
• Check in with clients regularly to ensure satisfaction
• Manage email inbox and calendar scheduling
• Support light marketing tasks, including social media posting
Requirements:
At least 1 year experience in a client facing role
Adaptable and willing to assist in various tasks
Familiarity with CRM systems
Excellent communication skills with a clear accent
Comfortable with taking calls
Customer service orientated
Software
CRM: Filevine
VOIP: Ring Central
Microsoft suite
Zoom
Teams
Work Schedule: Monday-Friday
Expected call volumes: 6-15
Location: Remote
Time Zone: Eastern Standard Time [EST]
Work Shift:
8:00 AM - 5:00 PM [EST][EDT] (United States of America)Languages:
English, SpanishReady to dive in? Apply now and make sure to follow all the instructions!
Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process.
Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.