For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive.

As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification every year since 2022!

Job Description:

Responsibilities include, but are not limited to:

• Answer incoming calls and respond to client emails as needed

• Open and organize case files within the system

• Review returned packets for completeness and accuracy

• Document all client interactions in the case management system

• Maintain ongoing communication with clients regarding missing information and next steps

• Send intake packets and communicate expectations for timely completion

• Track and document all follow up efforts related to costs and required documentation

• Follow up on appeal forms including DIB and SSA 827 authorizations

• Conduct hearing reminders via text message or phone call to support client preparedness

• Follow up on intake packets to confirm completion and return of all required docu

• Follow up on outstanding medical records to ensure timely receipt and proper documentation

• Support attorneys and supervisors with additional tasks and projects as assigned

• Upload scan and categorize documents correctly

• Prepare and send cost reminder letters regarding outstanding balances or payments

• Track and properly save all appeal related documentation

• Prepare appeal paperwork ensuring accuracy and completeness prior to submission

• Download and organize electronic files into the case management system

Requirements:

Additional Job Description:
• Office Hours: 8:30 AM to 5:30 PM EST
• Location: Remote

Experience Requirement:

• Minimum of 1 year of experience in a client-facing role, such as customer service or sales.

• Advanced/native-level English skills (both written and spoken)

Software and Tools:

• Microsoft Office Suite
• Case and document management systems
• Electronic file storage and organization tools
• Email and calendar systems

Required Skills:

• Strong organizational skills with high attention to detail
• Excellent verbal and written communication skills
• Ability to manage multiple tasks and deadlines efficiently
• Professional and empathetic client communication style
• Ability to collaborate with attorneys and internal team members
• Commitment to confidentiality and discretion with sensitive information
• Proficiency with Microsoft Office and document management systems

Work Shift:

8:30 AM - 5:30 PM [EST][EDT] (United States of America)

Languages:

English, Spanish

Ready to dive in? Apply now and make sure to follow all the instructions! 

Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process.

Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.