Job Description:

WHO WE ARE:

Saks Global is the largest multi-brand luxury retailer in the world, comprising Saks Fifth Avenue, Neiman Marcus, Bergdorf Goodman, Saks OFF 5TH, Last Call and Horchow. Its retail portfolio includes 70 full-line luxury locations, additional off-price locations and five distinct e-commerce experiences. With talented colleagues focused on delivering on our strategic vision, The Art of You, Saks Global is redefining luxury shopping by offering each customer a personalized experience that is unmistakably their own. By leveraging the most comprehensive luxury customer data platform in North America, cutting-edge technology, and strong partnerships with the world's most esteemed brands, Saks Global is shaping the future of luxury retail.

Saks Global Properties & Investments includes Saks Fifth Avenue and Neiman Marcus flagship properties and represents nearly 13 million square feet of prime U.S. real estate holdings and investments in luxury markets. 

Pay range: $20.67 - $25.96/hour

YOU WILL BE: 

As a Member Service Representative you will be a detail-oriented, self-starter who wishes to grow with a single-SEG credit union. You must multi-task accurately and quickly respond to provide resolution from multiple channels. You must demonstrate strong attention to detail, keep work organized, be capable and willing to communicate on a professional/business level and possess basic business acumen. You must work independently as well as in a team environment.

WHAT YOU WILL DO:

• Meet and greet members both in person and on the phone in a professional manner

• Set expectations by providing over-the-top member service at the point of first contact

• Provide accurate answers to inquiries about account balances, transaction details and methods of obtaining credit union services

• Route incoming requests to proper departments

• Ensure office runs smoothly – including supply management and ordering

• Perform over-the-counter transactions for walk-in members which includes loan payments, deposits, address changes and other account maintenance as needed

• Route requests for other transactions such as payroll deduction changes and loan applications through proper channels

• Process and/or route daily mail, email, text and inquiry items

• Organize and maintain file documentation for payroll deductions and ACH transactions

• Set up and maintain new online account access, including password resets

• Respond to member inquiries through the online account review systems

• Provide general administrative support to loan officers and management

• Research debit card and checking account transaction history to re-create balance availability

• Resolve member complaints and communicate resolution to proper channels

WHAT YOU WILL BRING:

• Bi-lingual (Spanish) strongly preferred

• Ideal candidate will have a minimum of 3 years in a credit union/banking environment, financial call center and/or sales of financial products and services or equivalent degree in finance or general business

• Candidate should enjoy providing over-the-top, friendly, outgoing member service while delivering relevant and accurate information to meet the overall goals of the organization

• Must work both independently, and as a team member while demonstrating a high level of integrity

• Must be dependable, prompt, and capable of problem resolution while adhering to policy and procedure guidelines

• Must have general/working knowledge and ability to explain financial institution terminology, structure, and organization

• Must be organized and demonstrate strong attention to detail

• Must effectively communicate information, both verbal and written to a wide range of audience

• Comfortable working onsite 5 days a week in our Dallas office

YOUR LIFE AND CAREER AT SAKS GLOBAL:

• Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation 

• Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate 

• Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental)

• An amazing employee discount

Benefits: We offer the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).

Thank you for your interest with Saks. We look forward to reviewing your application.

Saks provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Saks complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Saks welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Saks.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

*The above expected salary range may have some variability based upon factors including, but not limited to, a candidate’s overall experience, qualifications, and geographic location. If you are interested in the role, we encourage you to apply and, if selected to move forward in the interview process, you will have a chance to speak with our recruitment team regarding your specific salary expectations.