Calix provides the cloud, software platforms, systems and services required for communications service providers to simplify their businesses, excite their subscribers and grow their value.

The candidate will join an experienced team of individuals working onsite in a fast-paced Data Center based Lab Environment. This position will work closely with Lab Management, System Administrators, Network Engineers, Test Engineers, and Lab Technicians while also having the opportunity to interact with Calix internal customers and other resources around the world. 

This role requires the candidate to be onsite fulltime in Plano, TX so local candidates will be given priority.

Responsibilities:

• Provide hands-on support in a Data Center based Telecom Equipment Lab for large-scale enterprise networks and systems from L1 – L3.
• Work closely with Fiber and Copper based Networking and PON gear for timely installation, powering, cabling, troubleshooting and configuring of telecommunications and data-communications products and devices.
• Provision, Configure, Monito and Troubleshoot networking components in a Cloud environment ensuring availability, performance and security of cloud infrastructure under established protocols and policies.
• Create, verify, monitor, modify and update connections and configurations; track all changes and thoroughly document all details within the on premise or cloud-based infrastructure systems.
• Support Calix product development and cadence release cycles by working in close collaboration with other Technicians, Engineers, Software Developers and Management, ensuring adequate and timely closure of Jira tickets.
• Communicate (in writing and verbally) with team members and management professionally in the lab and with Calix’s many remote teams and customers throughout the world.
• Develop a strong understanding of Calix products and the lab’s automation infrastructure.
• Grow skillsets in technical areas to compliment lab operations.
• Position requires candidate to offer some flexibility in work schedule and be available for early / late for meetings or assisting in troubleshooting network issues.  

Qualifications:

• Competency in Telecom, Datacom, Networking and Cloud Computing fundamentals.

• Strong background and experience in setting up, installing, configuring and troubleshooting networking and telecom gear including switches, routers, SFPs, etc. from L1 – L3.

• Knowledge of PON based FTTX systems and components including ONT and OLT.

• Understanding of cloud platforms (AWS, Azure, Google Cloud), cloud services, architectures and security is important.

• Familiarity with DevOps principles, including automation and CI/CD is highly valued.

• Must be detail-oriented and highly organized, with outstanding analytical, critical thinking, problem solving and time management skills.

• Technical knowledge in cabling, facilities maintenance and systems management.

• Experience with asset management, RFID tagging, and Jira Ticketing System is desirable.

• Team Player with strong focus on Customer Service.

• Display Strong Work Ethic, Discipline and Professionalism.

• Competency in MS Office.

• Excellent technical communication skills in English, in both verbal and written communications.

• A Certificate or 2-year AS equivalent as a Networking Technician.

The base pay range for this position varies based on the geographic location. More information about the pay range specific to candidate location and other factors will be shared during the recruitment process. Individual pay is determined based on location of residence and multiple factors, including job-related knowledge, skills and experience.

San Francisco Bay Area:

84,000 - 126,500 USD Annual

Select US Metros and States:

73,000 - 110,000 USD Annual

Other US Locations:

65,700 - 99,000 USD Annual

As a part of the total compensation package, this role may be eligible for a bonus. For information on our benefits click here.