Job Description

Time Type:

Role Details:

Time Type: Full Time

Starting Pay: $15.50 / HR

Job Location: 2300 Boonville Road, Bryan, TX 77808

Job Summary:

The Office Administrator will coordinate office activities and operations while providing clerical and administrative support to management.  This position will also assist retail customers.     

Supervisory Responsibilities:

• None.

Duties/Responsibilities:

• Directs office activities and functions to maintain efficiency and compliance with company policies.
• Performs accurate daily cash balancing procedures and prepares bank deposits as outlined by company procedures and management direction.
• Processes paid outs, write-checks, NSF returns and payments, and paying local store invoices as required.
• Assists with other assigned duties of the retail store as delegated by management, such as: routing incoming mail and other communications, collecting lien information for company proceedings, processing sales tax exemption tickets, ensuring employees adhere to sales tax exemption procedures, as well as compliance with designed file control and audit systems for customer files.
• Greets customers as they enter the location.  
• Operates the cash register accurately using the UPC scanner, quick key, and product keywords.
• Accepts money in the form of cash, checks, and credit or debit cards for items purchased.
• Assists customers with locating products, questions about products or prices, and use of products.
• Organizes and maintains work areas, including customer transaction tickets.
• Ensures accurate transactions by balancing the cash register and sales at the beginning and end of each shift.
• Processes returns and exchanges according to store policy. 
• Assists with stocking and restocking products, front-and-face products on shelves, and assisting with housekeeping.
• Assists in researching and resolving customer invoicing issues related to company charge accounts and processing/dispersing account payments.
• Enters new customer data and other sales data for current customers into computer database.
• Assists customers in resolving complaints, including escalating them to management when appropriate.
• Attends all store meetings and training sessions.
• Performs other related duties as assigned.

Required Skills/Abilities: 

• Excellent customer service skills.  
• Good verbal communication skills. 
• The ability to operate available equipment, such as cash registers, calculators, or scanners.
• Basic mathematical skills, as needed to make change and give refunds. 
• Knowledgeable about the company’s products and services, as well as customer-related policies.  
• Must have a current driver’s license and auto liability insurance.

Education and Experience:

• A high school diploma or equivalent is preferred.
• Successful completion of on-the-job training; completing levels 1 and 2 of the positional training offered. 

Physical Requirements: 

• Prolonged periods of sitting or standing and working on the computer or related equipment.
• Must be able to lift up to 30 pounds at times, and occasionally lift/move up to 50 pounds. 
• Must be able to climb ladders to reach product both high and low.
• May need to work nights, weekends, and holidays.
• The ability to perform repetitive movements over long periods.