Job Description

Time Type:

Role Details:

Time Type: Full Time

Starting Pay: $17 / HR

Job Location: 710 FM 306, New Braunfels, TX 78130

Job Summary:

The Millwork Customer Service Associate will provide customer service and technical support to all millwork customers, including all retail locations, outside sales representatives, and commercial contractors.

Supervisory Responsibilities:

• None.

Duties/Responsibilities:

• Answers the phone, aiding all millwork customers, including retail locations, outside sales representatives, and commercial contractors.
• Provides product information to co-workers about product usage, availability, and application.
• Uses and applies product knowledge, including product applicability, to assist customers in selecting the correct product for their building needs.
• Creates new customer accounts and provides pricing and estimates.  
• Develops and maintains relationships with product vendors.
• Acquires pricing quotes for stock and special order products.
• Investigates customer problems or issues with deliveries, product quality, or service, ensuring a quick resolution.
• Recommends additions or deletions of merchandise to be sold in the facility based on customer requests and special order sales.
• Monitors and reviews product movement and compares product movement with merchandise on hand to assist the Millwork Inventory Buyer with maintaining an efficient product ordering system.
• Reports product quantity discrepancies to the Millwork Inventory Coordinator and/or Customer Service Supervisor.
• Supports all company promotional activities with appropriate training, staffing, merchandising, or selling assistance.
• Creates and returns special order quotes to retail locations in designated time frames as required by management.
• Attends team meetings and company training sessions as required.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Ability to utilize IBM Content Manager, MAC21, and other 3rd party software applications.
• Proficient with Microsoft Office Suite or related software.
• Must be available and willing to work such overtime per day or week as the employer determines is necessary or desirable to meet business needs.

Education/Experience

• A high school diploma or equivalent is preferred.
• Successful completion of on-the-job training.

Physical Requirements

• Prolonged periods of sitting and working on a computer.
• Must be able to lift up to 10 pounds at times, occasionally lift/move up to 25 pounds.
• The ability to perform repetitive movements over long periods.