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Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

Associate Sales Support Specialist – Drive Platform Excellence with Xvantage

Location: Williamsville, NY
Job Type: Full-Time
Experience Level: Mid-Level

Are you ready to be at the forefront of digital transformation and customer success? Join our team as an Associate Sales Support Specialist, where you'll play a pivotal role in supporting platform adoption, streamlining business operations, and delivering exceptional service through Ingram Micro’s cutting-edge Xvantage platform.

Position Overview

In this fast-paced role, you’ll be responsible for resolving platform inquiries with speed, accuracy, and professionalism—meeting and exceeding service level agreements (SLAs). You’ll perform transactional functions, verify requests, and ensure data integrity while supporting internal teams and driving platform engagement.

Key Responsibilities

• Respond to platform-related inquiries with precision and urgency, ensuring SLA compliance.
• Execute transactional tasks including order entry and request validation.
• Maintain high standards of data integrity across systems and processes.
• Identify and act on opportunities to increase platform usage and adoption.
• Collaborate with Account Managers and Business Owners to turn opportunities into measurable outcomes.
• Generate and analyze data quality reports to provide actionable insights.
• Support team operations and contribute to a culture of continuous improvement.

Skills & Qualifications

Core Competencies:

• Strong communication and customer service skills with a tactful, solution-driven approach.
• Proficiency in Microsoft Office tools, especially Outlook and Excel.
• Ability to analyze data and identify trends that drive business decisions.
• Highly organized, detail-oriented, and results-focused.
• Collaborative team player with the ability to prioritize and work with urgency.

Education & Experience:

• Associate degree or equivalent experience with a minimum of 3 years in a related functional area.
  OR
• High School Diploma with 5+ years of relevant experience, preferably at a senior level.

You bring a solid understanding of business processes and are confident in applying your skills to a wide range of tasks. Familiarity with Ingram Micro’s programs, services, and the Xvantage platform is a strong advantage.

Why You’ll Love Working Here

At Ingram Micro, we’re transforming how business gets done. Be part of a team that values innovation, collaboration, and growth. Your work will directly impact customer satisfaction and platform success.

The typical base pay range for this role across the U.S. is USD $41,900.00 - $67,100.00 per year.

The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate’s primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.

At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.

This is not a complete listing of the job duties.  It’s a representation of the things you will be doing, and you may not perform all these duties.

Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.

Ingram Micro Inc. is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.