Tech Store Manager

Location: Tottenham Court Road
Salary: £29,512.35 basic plus commission
Hours: 40 hours per week.

Do you enjoy working with technology, taking ownership and helping others succeed?

At iSmash, we bring broken devices back to life and support customers when they need us most. As a Store Manager you will take full responsibility for a customer‑facing repair store, balancing hands‑on technical work with leadership, organisation and commercial awareness.

This role suits someone confident working independently, comfortable leading from the front and motivated by quality, trust and results.

About the Role

You will be responsible for running a store‑based repair location, supporting incoming walk‑in customers alongside scheduled repairs. As the senior presence in the store, you will lead daily operations, deliver high‑quality repairs and ensure every customer receives a professional, reassuring experience.

Alongside technical delivery, you will oversee appointments, stock management, store standards and local sales opportunities. You will also play a key role in supporting and mentoring team members, sharing your expertise and setting clear standards for service and repair quality.

You will work autonomously, reporting to the Area Manager, with clear accountability for performance, customer satisfaction and overall store success.

The goal is simple: make your store the trusted local destination for reliable, high‑quality device repairs.

Key Responsibilities

• Act as Store Manager for your location, taking ownership of daily operations
• Support walk‑in customers and manage scheduled repair appointments
• Complete high‑quality repairs on smartphones and tablets, including screens, batteries and cameras
• Serve as the lead technician and technical authority within the store
• Support, coach and mentor team members, sharing technical knowledge and best practice to build confidence and capability
• Lead by example, setting standards for customer service, professionalism and repair quality
• Manage repair workflows and priorities throughout the week
• Oversee stock control, ordering and inventory accuracy
• Maintain store presentation, safety and security standards
• Proactively recommend accessories and solutions to support sales growth

What You’ll Need

• Proven hands‑on experience repairing smartphones or tablets, ideally with Apple, Samsung and Google devices
• Confidence working independently and taking accountability for results
• Strong organisational skills with the ability to manage customers, repairs and stock
• Clear, friendly communication skills and a customer‑first mindset
• A proactive approach to problem solving, mentoring and sales opportunities

What We Offer

• £29,512.35 basic salary plus an attractive commission structure
• Quarterly store manager bonus
• Ongoing training and personalised career development
• 21 days holiday plus 8 bank holidays, increasing with length of service
• Company pension scheme and additional benefits
• A supportive, high‑performance culture with annual awards and recognition
• The opportunity to run and shape your own store within a growing business

About iSmash

iSmash provides fast, reliable repairs for smartphones, tablets and computers, alongside accessories and refurbished devices. Founded in 2013, we now operate 37 locations across the UK and continue to grow. We proudly offer a lifetime warranty on screen repairs.

iSmash is part of Assurant, Inc., a Fortune 500 global leader serving over 300 million consumers worldwide.

We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status.

Join iSmash and help create a world without #techstress #LI‑Onsite

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Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

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