IMPACT YOU'LL MAKE:

As a Collection & Recovery Support Specialist, you’ll play a central role in ensuring the accuracy, integrity, and timeliness of financial transactions that support BECU’s Collection & Recovery Management teams. Your expertise will help members navigate critical financial moments while ensuring our internal systems operate smoothly and compliantly.

You’ll be the person who keeps things moving—processing charge-offs, managing account closures, supporting loan and credit card modifications, reconciling general ledgers, and coordinating debt management activities. Your attention to detail and commitment to confidentiality will directly strengthen the trust our members place in us every day.

Through your work, you’ll help protect BECU’s financial health and ensure every member interaction—internal or external—is handled with professionalism, accuracy, and care.

***Note: This role will train onsite at Tukwila, WA and then move into a hybrid schedule with 3 days onsite.

WHAT YOU’LL DO:

• System Transaction Processing:
Handle all account transitions from active to charge-off status, ensuring accuracy and compliance while supporting membership termination processes that result from credit union losses.

• Account Closure Support:
Complete system updates and documentation for involuntary closures of deposit and revolving accounts with clarity, precision, and consistency.

• Loan Modification Coordination:
Execute system maintenance and documentation for loan modifications related to Bankruptcy, Loss Management, or the Member Assistance Department.

• Debt Management Program Handling:
Process and follow up on external debt management program requests, communications, and related correspondence.

• General Ledger Balancing:
Reconcile and report all appropriate general ledger activity to Accounting, ensuring accuracy and timely completion.

• Confidential Case Management:
Maintain a high level of discretion and confidentiality when handling sensitive member or employee information.

• Inquiry Support:
Respond to internal and external inquiries promptly, courteously, and professionally, offering clear and effective communication.

• Internal & External Service Excellence:
Uphold a consistent standard of professional, member-focused service in all interactions.

• Research & Issue Resolution:
Investigate and resolve exception transactions and out-of-balance conditions quickly and effectively.

• Mail & Inbox Oversight:
Manage daily incoming mail and monitor department email inboxes to ensure timely processing and follow-through.

• Additional Contributions:
Support the team with other assigned duties, contributing your skills wherever needed.

This isn’t just about ticking off tasks on a list. It's about making a significant, positive change in BECU’s journey, where your contributions are valued, and your growth is continually fostered.

WHAT YOU’LL GAIN:

A Talent Persona designed for someone who thrives on accuracy, structure, problem-solving, and meaningful contribution.

You’re likely a great fit if you’re energized by:

• Making an Operational Impact: You enjoy work that keeps systems running smoothly and maintains organizational health.
• Structured Problem-Solving: You thrive when researching discrepancies, resolving exceptions, and uncovering solutions.
• Confidential & Trusted Work: You’re motivated by roles where discretion and integrity are core.
• Clear Processes & Documentation: You appreciate environments with established guidelines and opportunities to improve efficiency.
• Member-Focused Service: You value every interaction and enjoy helping others through clear and professional communication.
• Growing Your Financial Expertise: You’re eager to deepen your knowledge of financial systems, lending products, and account management.
• Being a Reliable Team Partner: You feel fulfilled when others trust you for accuracy, timeliness, and dependability.

QUALIFICATIONS:

Minimum Qualifications:

• High school diploma or equivalent required.
• Typically two years of operational experience at a Financial Institution required.
• Full time hours required, with additional hours as necessary.

Desired Qualifications:

• Experience with collections, insurance, lending products, bankruptcy, or garnishments preferred.
• Detail orientated, with a high degree of accuracy and the ability to make recommendations based on information obtained.
• Ability to exercise confidentiality and discretionary judgment.
• Ability to work well under deadlines.
• Ability to work independently and as a team member, while using discretion in decision making & sound judgment in problem solving.
• Proficient verbal and written skills to effectively communicate and provide customer service.

JOIN THE JOURNEY

Ready to make an indelible impact? Eager to be a part of a collaborative and innovative team where your ideas and contributions don’t just fill a role, but fuel the growth and success of BECU? This is more than a job – it’s a chance to elevate your career, skills, and future, all while contributing to the robust technological landscape of BECU.

Embrace the opportunity to grow with us. Apply now, bring your expertise to the table, and let’s achieve excellence together at BECU. Your journey of influence, innovation, and impactful contribution starts now.
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