Manages a multi-disciplinary team to ensure business continuity of critical business center infrastructure.

Manages all in-rack responsibilities including, IMAC-D's, Break-Fixes and logistics support.

Builds and supports vendor managed relationships for all delivery use cases.

Manages the implementation of continuous improvement initiatives to accomplish design intent, meet competitive landscape, and reduce cost.

Researches new products, systems, and materials.

Be an advisor to the Senior team to ensure deliverables meet company strategic goals.

Ensures quality assurance checks of deliverables are conducted.

Works with external suppliers as required aligning their activity with the organizations strategic goals for developing and operating cost effective, highly efficient, and reliable Data Centers.

Guides on troubleshooting advice including supporting Root Cause Analysis (RCA) and Corrective Action (CA) for problems affecting efficient and resilient site operations.

3-8 years of experience in Data center operations

Advanced knowledge and experience in field service dispatch.

Advanced knowledge of at least one engineering domain ideally within a data center or similar environment.

Advanced knowledge of various mission critical topologies.

Advanced ability to lead and manage a team providing support across the data center.

Must be detail oriented with excellent written and verbal communication skills.

Ability to work effectively in a team environment both virtual and in person.

Ability to interact with individuals and groups both internally and externally.

Advanced problem-solving skills coupled with excellent organizational and time management skills.

Organized and able to set priorities and meet deadlines and budgets.

Bachelor’s degree in relevant engineering discipline.

Professional Engineering license achievement preferred.

Advanced experience managing multi discipline engineering teams within a business-critical environment