Job Description Summary:

The Manager, Client Services in the Sales Support Project Department leads a team 4-6 McDonald’s Operations’ Project Managers (McOPMs) and 5-7 Technical Operations’ Specialists in the execution of McDonald’s scheduled service initiatives and Operations’ supports as well as Quality support via various Quality Maintenance Programs (QMPs) and technical expertise. This role is the strategic process owner for scheduled service and operational partnership  related to daily operations and key McDonald’s initiatives.  The Manager will work to maximize the positive impact of execution efforts, effective communication and partnership with TMD, NAOU, and 3rd Party Partners.  The role will also serve as a direct manager to steward value of the team’s contributions and remove barriers for the team, TMD, and the Customer.  The role will provide strategic direction to team and cross-functional partners as well as positively impact the day to day operations of the team by streamlining, improving, and sustaining processes, communication, and technology.

What You’ll Do for Us

Scheduled Processes:  Execution & Enhancement

• Ownership of overall Scheduled Service process management
  • Understand and Manage schedule service activity and pipeline; align appropriate resources from team.
  • Develop guidelines based on initiatives and socialize with team; guide definition of scope & success criteria; ensure PMs leverage available procedures and counter measures.
  • Collaborate with PMs and partners to initiate, execute, and evaluate success of initiatives.
• Seek out voice-of-the-customer and voice-of-the-client; continuously evolve project offerings in line with VOC feedback.
• Influence technology roadmap with an eye towards enhanced quality, maximum efficiency, and ease of replication/scale.
• Benchmark: import external best practices (e.g. processes, technology) to maximize effectiveness; measure and compare with other teams.
• Develop and Engage Team.

Client & Partner Relationship Management

• Nurture value-add client relationships, understanding requirements and evolving customer-oriented solutions.
• Understand client expectations, desired initiative impact, and customer dynamics to credibly advocate for Sales Support recommendations & approaches.
• Where appropriate, negotiate with clients about variables (eg timeline, approach, resource requirements) which will drive the most successful customer outcomes, balancing efficiency, quality, and cost.
• Leverage deep cross-functional partnerships (eg Field Service, Parts & Equipment) to address project barriers and collaboratively deliver successful projects.
• Embed themselves as part of the Client’s Operational Leadership Team to drive collaboration, align on priorities, and strengthen partnership between the teams to effectively support the Customer.
• Influence Across the Network to drive sustainable, NAOU processes while demonstrating agility to meet the needs of the unique needs of the Customer and Client.

Leadership

• Measure the effectiveness of operational execution & develop culture of continuous improvement for processes.
• Build culture of empowerment and innovation, balanced with measurement and evaluation of team and associates’ impact on success of initiatives.
• Build an effective network across all stakeholders to optimize effectiveness of Sales Support .
• Develop, monitor, and manage performance metrics
• Manage headcount; develop McOPM and TOS skillset and build talent pipeline within and beyond FOCS.

Qualifications & Requirements

• BS/BA preferred, or equivalent experience
• 3-5 years of relevant work experience required
• Proven experience leading and managing teams
• Experience implementing and managing technology-driven solutions

Functional Skills:

• Leadership Presence & Influence             
• Project Management Knowledge and Process Improvement
• Stakeholder Management
• Attention to Detail
• Measurement & Analytical skills
• Inclusivity and Effective Communication

What We Can Do for You

• Large & Connected Network: Ability & exposure to cross-functional connected teams across the country & globe allow you to enhance and maintain global connections that allow us to move faster and learn from others.
• Innovative Technology:  We utilize and lead the market with our large supply chain network and state-of-art technology we use each day.

The Coca-Cola Company will not offer sponsorship for employment status (including, but not limited to, H1-B visa status and other employment-based nonimmigrant visas) for this position. Accordingly, all applicants must be currently authorized to work in the United States on a full-time basis and must not require The Coca-Cola Company's sponsorship to continue to work legally in the United States.

Skills:

Apply an Enterprise Mindset, Customer Relationships, Develop Talent, Influence Across the Network, Negotiation, Operational Leadership, Project Management, Relationship Management, Sales and Operations Planning (S&OP), Team Management, Understanding & Assessing Risk

Pay Range:

$103,000 - $121,000

Base pay offered may vary depending on geography, job-related knowledge, skills, and experience. A full range of medical, financial, and/or other benefits, dependent on the position, is offered.

Annual Incentive Reference Value Percentage:

15

Annual Incentive reference value is a market-based competitive value for your role. It falls in the middle of the range for your role, indicating performance at target.

Location(s):

United States of America

City/Cities:

Atlanta

Travel Required:

00% - 25%

Relocation Provided:

No

Job Posting End Date:

April 17, 2026

Our Purpose and Growth Culture:

We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws.