POSITION SUMMARY:

This position is responsible for processing bankruptcies for customer AR accounts and providing customer service support for AR account management and credit reporting issues. It also assists customers and stores with online and telephone payments.   

PRIMARY RESPONSIBILITIES:

50%

• Manage AR accounts filing for bankruptcy.  File claims and reaffirmation agreements online

•  Negotiate with attorneys, trustees, and bankruptcy courts

• Provide next step direction to stores with collection or write-off instruction

50%

• Provide telephone assistance to Les Schwab credit customers for online and telephone bill pay and post payments for customers through our online payment solution

• Provide technical support to customers needing help with our online payment solution

Educational/Experience Requirements:

• High school diploma, GED or equivalent, some college preferred

Required Technical Skills/Knowledge:

• Proficient in customer service-related business

• Knowledgeable in Google and Microsoft Office applications is desired

• Experienced entering data into computer systems 

General Knowledge and Abilities:

• Adaptability: Must possess the time management and organizational skills necessary to work quickly and effectively under pressure with the flexibility to perform in an ever-changing work environment, concentrating on several areas of work at one time.  Open to learning from mistakes and changing behavior to learn and adapt quickly

• Analytical Skills: Detailed-oriented with strong organizational skills.  Strong analytical and decision-making skills with a proven ability to manage diverse work assignments.  Ability to collect data, analyze, and develop conclusions

• Communication: Ability to communicate information clearly and professionally (both verbally and in writing) while ensuring that the quality and content of the message are relevant to the circumstances and understandable to broad audiences; ability to draft, proofread, and send written communications effectively; ability and willingness to carefully listen to others by asking appropriate questions and avoiding interruptions

• Service Excellence: Anticipate and understand stakeholders' needs, identify suitable solutions, and consistently deliver on those expectations.  Demonstrates honesty, integrity, and respect

• Teamwork: Must work effectively independently and as a member of a team. Self-motivated and success-oriented.  Ability to establish and maintain collaborative working relationships

Physical Requirements:

• This is primarily a desk position, regularly required to sit and occasionally to stand and walk

• Requires frequent and repetitive use of hands and fingers to operate computer, mouse, keyboard, and office-related equipment and the ability to reach with hands and arms

• The position requires lifting at most 20 pounds

• Specific vision abilities required by this job include close visual acuity and the ability to adjust focus

• Requires the ability to communicate verbally and exchange information over the phone and in person

Work Environment:

• Office, non-manual work; the worker is not substantially exposed to adverse environmental conditions

BENEFITS:

• Quarterly profit-sharing bonus

• Medical, dental, vision, and life insurance

• Company-funded retirement plan - no cost to employee

• Paid holidays

• Paid time off

• Tuition Assistance

• Employee discount

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions/primary responsibilities. This job description is not all inclusive and is subject to change.  Additional duties and tasks may be assigned, as necessary.  Employment remains “AT WILL” at all times.