Senior Relationship Manager
- 1001 Absa Bank
- Ebene
- 1mo ago
- Full-Time
- On-site
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
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Job Summary
• A member of the Financial Institutions Group and Global Business (FIG & GB) Banking Team responsible for Relationship Management, Portfolio Management, Sales and Business Development of a portfolio of customers, building long term relationships founded on efficient and reliable support for their business with a specific focus on Structured Trade & Commodity Finance (‘STCF’) & Sovereign Assets.Job Description
Sales & Services
To act as primary point of contact & be able to maintain, manage and grow a portfolio of the Financial Institutions Group and Global Business
Deliver objectives set primarily to achieve STP targets in respect of both income, balance sheet, impairment and costs while building appropriate client/customer commercial culture based on consistent behaviors aligned to Absa values
Maintain regular contact with existing clients with visit on a regular period and possibility of occasional overseas travel
Ability to attract new businesses and use of professional network to develop this market segment.
Conduct annual and if appropriate, interim reviews of customers borrowing facilities and non-borrowing customers.
Manage customer complaints for a continuous improvement of the level of service
Ensure continued synergy with other Absa entities
Arrange & undertake product presentations where appropriate.
Build a strong relationship within client organisation, typically to key people, developing detailed understanding of their needs and drivers.
Leverage relationships and/or reciprocal business flows to enhance sales opportunities and manage their expectations.
Respond to a broad range of problems between customers and the Absa Group and resolve conflicts swiftly.
Gather all the required KYC information that is needed to prepare and assess account opening applications.
Ensure seamless and consistent client service to delight clients and exceed expectation Understand the business and strategy of the Absa Group, explain and represent the Group to the client and act as a central point of contact/co-ordination internally.
Build good relationships with relevant people across the Absa Group to maximise sales opportunities and execution effectiveness.
Identify potential partners for strategic initiatives and outsourcing/insourcing initiatives.
Generate new and/or increased business across the bank’s product set.
Ensure team adopts best practice service standards agreed with customers and the Group Service Standards are adhered to.
Effective portfolio management for monitoring financial performance.
Research, Planning and Business Management
Ability to devise and implement new strategies to ensure growth of the Bank’s assets and liabilities in the targeted market segment.
Monitor regular reporting to ensure SLA requirements are complied with
Ensuring compliance and adherence to Absa Group Policies such as: Financial crime and Anti-money laundering, Politically Exposed Persons, Financial sanctions and prohibitions, Reputational risk policy, Absa Sanctions policy, Absa correspondent banking policy and any other appropriate policies.
Participate in the preparation of short- and medium-term plan to develop the large corporate segment.
Research, create and follow up on a target list for potential new business.
Gather all the required information that is needed to prepare and assess credit applications.
Control the quality of the portfolio, using available triggers and adherence to risk management guidelines and policies.
Responsible for business development both with new customers and with existing customers where they are expected to increase “Wallet Share”.
Responsible for monitoring financial press and market/government publications for market information.
Identify longer term product trends and position Absa in both product and relationship terms to deliver solutions to the client
Establish and maintain market contacts.
Fully involved in periodic reviews as required.
Administrative and Staff Management
Performance development and day-to-day coaching & development of corporate manager assistant and corporate services assistants.
To lead, manage, motivate and develop a team of support staff, including identifying a suitable successor.
Identify and assist to grow Talent potential within the team.
Qualifications and Experience
Bachelor’s degree in Finance, Economics, Banking, or a related field; advanced qualifications such as MBA, CFA, or relevant banking certifications preferred.
Minimum 10 years of experience in sovereign lending, credit risk management, or structured finance within a banking environment, preferably with exposure to African markets.
Education
Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)