Compensation Range:

Position Summary

The Desktop Site Event Coordinator provides intermediate to advanced expertise in event support management, team leadership, and interdepartmental coordination.  They will oversee event-related A/V operations, ensuring efficient planning, delegation, and execution across all National University locations.  They will have advanced knowledge of current audio/visual (A/V) technologies and industry best practices, deliver outstanding customer service, and provide guidance and mentorship to support staff.  The Desktop Site Event Coordinator will manage multiple priorities, drive results, and ensure a consistent, high-quality event experience.

Essential Functions:

• Oversees and manages event support operations, including communication with stakeholders, delegation workload and assignments to peer members of Desktop Support Team, and coordination across multiple departments.
• Leads and supervises Desktop Support Team members in providing comprehensive A/V and event support at all university locations.
• Provides strategic direction and oversight for intermediate and advanced event support, ensuring successful execution and client satisfaction.
• Maintains, updates, and configures A/V systems and equipment across all facilities, coordinating with peer members of Desktop Support Team to ensure reliability and performance.
• Monitors and manages event support tickets, ensuring timely resolution and accountability among assigned staff.
• Responds to calls, emails, and tickets related to event support, escalating, or delegating as appropriate.
• Analyzes, diagnoses, and resolves A/V issues efficiently to minimize downtime.
• Oversees accurate documentation of A/V inventory, licensing, and assets.
• Manages the installation, maintenance, and repair of A/V components, ensuring optimal system performance.
• Recommends and implements system improvements and process enhancements to strengthen A/V support services.
• Demonstrates the ability to prioritize and manage multiple projects and tasks effectively in a dynamic environment.
• Develops and maintains knowledgebase documentation and procedural guides for team use.
• Provides training and mentorship to end-users and support technicians on A/V systems and hardware.
• Leads or assists in IT-related projects, ensuring alignment with institutional objectives and timelines.
• Ensures consistent attendance and leadership presence to meet departmental and organizational needs.
• Performs other duties as assigned.

Supervisory Responsibilities: While this position won’t have formal direct reports, it carries responsibility for leading, mentoring, and assigning tasks to the Desktop Support Team and coordinating cross-functional event support across multiple University departments and outside entities.

Requirements:

Education & Experience:

• Associate degree in Computers or related field, preferred.
• Four (4) years of relevant experience in A/V and event management, or equivalent combination of education and experience.
• Experience in higher education preferred.
• Experience working in a technology-driven enterprise preferred.
• All skills, abilities, and education will be considered for minimum qualifications.

Competencies/Technical/Functional Skills:

• Accepts personal and professional responsibility for outcomes, demonstrates transparency, and models respect and professionalism.
• Encourages creative problem-solving, explores new technologies, and implements improved processes for A/V operations.
• Strong working knowledge of A/V systems within a higher education environment; understands related organizational structures and workflows.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Teams, Outlook) and other collaboration platforms.
• Ability to work both independently and collaboratively while fostering a positive, cooperative culture in a fast-paced environment with shifting priorities.
• Results-driven with a proven ability to set and achieve measurable goals that align with organizational objectives.
• Excellent interpersonal and communication skills, with the ability to engage effectively across diverse audiences and departments.
• Advanced understanding of Microsoft Windows and Apple (macOS/iOS) operating systems.
• Strong understanding of A/V technologies, Web/Video conferencing platforms, and troubleshooting best practices.
• Demonstrated capability in problem identification, research, analysis, and resolution.

Location: Onsite - Spectrum Center, San Diego, CA

Travel: Travel across multiple University departments and outside entities

#LI-Onsite

Candidate receiving offers will be offered a salary/pay rate commensurate with experience that vary based on a candidate’s qualifications, skills, and competencies.  Absent exceptional circumstances, candidates will be offered a salary within this range for this position. The minimum salary will be offered based on the minimum exemption threshold based on state of residency. Base pay is one component of National University’s total rewards package, as we are dedicated to supporting the needs of the “whole you” with our holistic approach to employee benefits by offering comprehensive well-being benefits for you and your family.  For full details about our benefit plan offerings, please visit benefits.nu.edu. For Part-time benefits, please click here.

National University is committed to maintaining a high-quality workforce representative of the populations we serve. National University employs more than 4,500 faculty and staff and serves over 45,000 students. We are united in our mission to meet the global education demands of the 21st Century and are dedicated to creating a supportive academic and work environment that allows students, faculty and staff to develop their interests and talents while experiencing a sense of community. With programs available both online and at our many campus locations, National University is a leader in creating innovative solutions to education and meeting the needs of our student population, including adult learners and working professionals.

National University (NU) is proud to be an equal opportunity employer and does not discriminate against any employee or applicant per applicable federal, state and local laws. At NU, a mix of highly talented, innovative and creative people come together to make the impact of a lifetime for each of our student learners. All qualified applicants will receive equal consideration for employment, education, and admission at National University.