• Provides emotional support and connection with caregivers through appropriate self-disclosure and guidance. Models positive coping, communication, and advocacy skills to encourage hope and decrease isolation.
• Supports crisis intervention and de-escalation services for families in acute crisis situations, reducing mental health stigma and encouraging family-centered care.
• Assists and educates caregivers in navigating the behavioral health system and accessing educational, mental health, developmental disability, and other resources for their child.
• Identifies needs and goals of caregivers and families and supports positive approaches and methods to address them.
• Collaborates with multidisciplinary teams and organizations within NCH and the community to support families in building relationships and accessing resources.
• Maintains accurate documentation and completes necessary administrative tasks outlined by program.

High School Graduate or equivalent, required

Certifications:

Certification as a Family Peer Supporter within 3 months of hire, required.

Skills:

• Knowledge of Family-Centered Care principles and resources, required
• Demonstrated emotional intelligence and interpersonal skills.
• Demonstrates effective communication skills to assist caregivers in communicating needs to treatment providers.

Firsthand experience as a parent or guardian caring for a child with a mental health diagnosis and navigating the mental health system, required.

OCCASIONALLY: Decision Making, Lifting / Carrying: 0-10 lbs, Lifting / Carrying: 11-20 lbs, Loud Noises, Problem solving

FREQUENTLY: Computer skills, Flexing/extending of neck, Hand use: grasping, gripping, turning, Repetitive hand/arm use, Sitting, Standing, Walking

CONTINUOUSLY: Audible speech, Hearing acuity, Seeing – Far/near