Job Title: CQI Business Partner

Location: Kirksville, MO/Hannibal,MO/Quincy, IL Remote (MO & IL residents only)
Department: Continuous Quality Improvement
Employment Type: Full-time
Schedule: Monday – Friday, 8:00 A.M. – 5:00 P.M.

Position Overview:

As a CQI Business Partner, you’ll play a pivotal role in driving data-informed, results-oriented improvements across our programs and services. You’ll collaborate closely with regional leadership and system support teams to enhance service quality, mitigate risk, and foster a culture of continuous improvement. Acting as a strategic change agent, you’ll guide operational leaders through process redesign, performance evaluation, and value-based care initiatives—all with the goal of improving outcomes for the individuals we serve.

What We Offer:

• Comprehensive Benefits Package: Health, dental, vision, retirement, disability, life insurance, wellness programs, and more.

• Telemedicine Access: 24/7 virtual visits for medical, behavioral health, and dermatology.

• Employee Assistance Program: Free 24/7 counseling, legal, and financial support for you and your household.

• Generous PTO: 29 days annually, including vacation and holidays.

• Supportive Culture: A workplace that values your humanity, promotes wellbeing, and encourages joyful engagement.

Key Responsibilities:

• Serve as the primary liaison between regional leadership and CQI functional teams.

• Monitor and analyze key quality indicators to ensure timely, accurate, and compliant service documentation.

• Define and track measurable outcomes based on evidence-based practices; develop improvement plans when standards are not met.

• Lead process improvement initiatives using tools like project charters, discovery sessions, and redesign strategies.

• Develop and implement quality improvement systems with meaningful metrics that reflect improved functioning and quality of life.

• Provide timely feedback and actionable recommendations to leadership based on performance data.

• Conduct quarterly reviews with program leadership to assess trends in client, employee, and stakeholder satisfaction.

• Collaborate with Risk Management to analyze incident data and communicate trends to leadership.

• Facilitate quarterly Quality Improvement Meetings with local leadership and CQI teams.

• Support leadership in implementing corrective actions from CQI, compliance, or operational reviews.

• Assist in audit preparation, site reviews, and accreditation processes.

• Promote Trauma-Informed Care through policy, environment, and documentation improvements.

• Evaluate service delivery sites/platforms for adherence to quality standards and initiate corrective actions as needed.

• Recommend policy and procedure updates to senior leadership.

• Facilitate change management to ensure consistency across service lines.

• Partner with Compliance and Billing to conduct quarterly file reviews and follow up on deficiencies.

• Contribute to the development of training and educational materials for direct service providers.

• Perform other duties as assigned by Executive Vice Presidents.

Education and/or Experience Qualifications:

• Minimum 2 years’ experience in healthcare compliance, HIM, quality management, risk, clinical/counseling, or related fields.

• Bachelor’s degree required; coursework in computer applications and business practices preferred.

• Master’s degree in Healthcare Administration, Quality & Safety, Business, Counseling/Social Work, or related field preferred.

• Certification or experience in quality and project management (Lean Six Sigma, PMP, etc.) and familiarity with CARF standards preferred.

Skills & Abilities:

• Strong organizational and analytical skills with attention to detail.

• Ability to manage multiple priorities in a fast-paced environment.

• Proficient in data analysis and common office software.

• Excellent communication skills across diverse teams.

• Understanding of social determinants of health and their impact on client wellbeing.

• Knowledge of Brightli system operations and program regulations.

• Ability to lead, evaluate, and coordinate services effectively.