Job Description:

Job Title: Admissions Specialist

Location: Liberty, MO

Department: Recovery Services

Employment Type: Full-Time

Job Summary:
Join our compassionate and collaborative team as an Admissions Specialist, where you will play a vital role in helping individuals on their journey to recovery. You will have the opportunity to make a meaningful impact by providing exceptional customer service and support to clients and referral sources. We are looking for someone who is detail-oriented, possesses excellent communication skills, and is adept at building rapport. Your contributions will help maintain a welcoming environment for new clients and ensure that our services meet the highest standards.

In this role, you will be responsible for managing new referrals, maintaining waiting lists, and ensuring compliance with agency policies. You will facilitate screenings, assist clinical staff, and coordinate with care managers and the billing department to ensure smooth admissions and transitions for clients. Your attention to detail and ability to prioritize tasks will be essential in this fast-paced environment.

This position offers…

• Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost
• Mileage Reimbursement – Company paid for work functions requiring travel
• Employee Discounts – Hotels, Theme Parks & Attractions, College Tuition
• Workplace Culture – An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce
• Additional Perks & Benefits – Scroll down to bottom of this post to learn more

Key Responsibilities:

• Respond to new referrals and document in the appropriate method.
• Maintain waiting list according to CARF and DMH standards within PFH Services.
• Maintain positive, professional relationships with referral sources, clients, and coworkers, adhering to the Code of Ethics and agency policies.
• Ensure program census is maintained according to service model applicable to medically monitored inpatient detoxification, residential, and/or outpatient clients/patients.
• Correct any file/charting technical deficiencies within the appropriate time frame.
• Facilitate screenings via phone or face-to-face.
• Offer administrative support to clinical staff in completing letters and forms (i.e., SATOP forms).
• Complete admissions in EMR and any other applicable databases, including face sheets, release of information, residency, and financial information.
• Coordinate with care managers regarding insurance information for clients.
• Enter data into the computer database within the appropriate timeframes (PFH, CIMOR).
• Coordinate with the billing department to ensure all admissions, transfers, and discharges are completed within timeframes and successfully batched to the payer.
• Exhibit exceptional customer service skills, creating a welcoming environment for new clients/patients.
• Assist in filing, quantitative chart review, and compiling chart information.
• Perform other duties as assigned by the Clinical Supervisor, Program Director, Vice President, and/or Executive Team members.

Education, Experience, and/or Credential Qualifications:

• High School Diploma or General Equivalency Diploma

Additional Qualifications:

• Successful completion of background check including criminal record, driving record, and abuse/neglect.
• Completion of New Hire Orientation within 30 days of employment.
• First Aid certification within three (3) months of beginning employment and upon renewal date.
• Obtain CPR certification within three (3) months of beginning employment and upon renewal date.
• Behavioral Management training completed within thirty (30) days of employment or first available class after start date:
  • CPI for Residential programs
  • Crisis Management on Relias Learning for Outpatient programs
• All training requirements including Relias Learning within two (2) weeks of employment and annually thereafter.

Physical Requirements:

• ADA Consideration - Sedentary work: Exerting up to 10 pounds of force occasionally (exists up to 1/3 of the time) and/or a negligible amount of force frequently (exists 1/3 to 2/3 of the time) to lift, carry, push, or pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Position Perks & Benefits:

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training: initial, ongoing, comprehensive, and supportive

Career mobility: advancement opportunities/promoting from within

Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness

Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

We are an Equal Employment Opportunity Employer.

Preferred Family Health Care is a Smoke and Tobacco Free Workplace.