Job Title: (ACT) Program Assistant 

Location: Springfield, Missouri 

Department: ACT 

Employment Type: Full-time 

Job Summary: 
Join our compassionate and collaborative team as an Office/Program Assistant, where you will play a vital role in supporting our Assertive Community Treatment (ACT) program. This position is perfect for individuals who are organized, detail-oriented, and passionate about helping others. You will have the opportunity to make a difference in the lives of clients by ensuring smooth office operations and effective communication. We are looking for someone who thrives in a dynamic environment and is eager to contribute to a positive workplace culture. 

In this role, you will perform essential clerical tasks, track client benefits, and assist with various administrative functions to support our dedicated staff. Your contributions will help us provide high-quality care to our clients and maintain a welcoming environment. 

The ACT Program Assistant position offers… 

• All-Inclusive Employee Benefits Package - A robust full-time employee benefits package encompassing health, dental, vision, retirement, disability, life insurance, wellness program, and more
• Telemedicine – 24/7 phone, web, or mobile app medical, behavioral health, & dermatology visits
• Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost
• Paid Time Off - 29 days per year including vacation & holiday pay
• Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting healthy, joyful workforce engagement

Key Responsibilities: 

• Answer all incoming calls, disburse phone calls to appropriate staff members, and communicate effectively with all staff within the clinic. 
• Screen all client contacts for crisis, then prioritize and route to appropriate clinical staff. 
• Schedule and cancel client appointments accurately on a daily basis, including entering the correct disposition for cancellations. 
• Verify demographic information each time clients check in for their appointment, including address, phone number, and insurance. 
• Assist with daily team meetings by taking notes and dispersing staff to appropriate client appointments. 
• Perform all clerical tasks related to the functioning of the office, including filing/imaging, reports, activity logs, and any other correspondence; preparing outgoing mail; preparing interoffice mail; and maintenance of supplies/forms. 
• Responsible for quarterly safety drills, inspections, inventories, etc., to meet CARF safety requirements. 
• Perform verifications of benefits, track managed care visits, and monitor prior authorizations for Medicaid when needed for outpatient visits. 
• Process Requests of Information (ROI), enter into the database, and maintain HIPAA compliance. 

Education, Experience, and/or Credential Qualifications: 

• High school diploma or GED 
• Experience in an office is preferred but not required 
• Ability to communicate effectively before groups of residents, employees of the organization, family members, and other contacts in the community 
• Ability to write routine reports and correspondence 

Keywords: Office Assistant, Administrative Support, Clerical, Client Services, Healthcare Administration, ACT, Springfield, Missouri, Communication Skills, Team Support, HIPAA Compliance