IT Servicedesk Analyst

  • FR01 Solina France SAS
  • Eastvale
  • 8mo ago
  • Full-Time
  • On-site

At Solina, our community of close to 5,000 people share a passion for food and live our entrepreneurial culture.

We design customised savoury solutions for our clients operating in the food industry, food service, butchery and nutrition markets. With sustainability at the heart of our business model, we aim to produce food that is good in every sense of the word: delicious, nourishing, affordable, sustainable and convenient.

Solina is a fast-growing business, with around 50 production sites and R&D laboratories present in more than 19 countries mainly in Europe and North America.

By constantly rethinking culinary solutions, we make food matter for people and the planet.

 

If you're ready for a new adventure in a dynamic, expanding, passionate, international company, join us !

Solina USA, is a proud Solina Group company, specializing in the creation of customized seasonings and sauces. We take pride in our four strategically located production facilities across the United States which empower us to deliver high-quality, innovative flavor solutions efficiently to our customers. Our focus is on catering to Quick Service Restaurants, Fast casual, Casual dining, and food manufacturers, where our commitment lies in providing exceptional flavor solutions tailored to their unique needs. Solina USA has a proven national reputation of providing an exceptional customer experience by providing a high-quality product at a cost-competitive price point. We create dynamic relationships where our creativity can be visible through our customers culinary vision making “Food Matter.”

SUMMARY OF POSITION

The IT Plant Analyst takes a lead role in implementing and supporting technology solutions for the company’s operations, with a focus on continuous improvement. This role is an advocate of continuous improvement, industry-recognized best practices, and standardization across the organization. You will have a vital role in IT delivery and support for our Manufacturing plant operations and Warehousing operations. Your focus is on leading efforts to provide and support high-quality technology solutions in support of daily production and continuous improvement initiatives for our plants and warehouses. The IT Plant Analyst is a leader who works with internal and external partners to translate software requirements into technical specifications and processes. The primary role of the IT Plant Analyst is to help bridge the gap between business users in our plants and IT technical resources. This role is responsible for understanding business requirements and translating requirements to functional specifications, testing, and implementation. By leveraging experience, leadership and project management skills, as well as an understanding of cross-functional relationships, the IT Plant Analyst will help deliver process and technology solutions supporting our manufacturing operations and warehouses.

ESSENTIAL FUNCTIONS

This document in no way states or implies that these are the only duties to be performed by the employee occupying the position.

  • Serves as a key liaison between Manufacturing and IT
  • Translates business needs into IT requirements for Manufacturing and Engineering projects, Plant cost-saving initiatives, onboarding of new acquisitions to Smithfield systems, requests for new technology and network-connected equipment, system enhancements and upgrades.
  • Participates in the design, testing and implementation of changes, enhancements, and upgrades to system(s).
  • Works with Plant Operations to review current business processes to determine where automation/improvements will drive efficiency.
  • Recommends innovative uses of existing software functionality to reduce manual effort and maximize the return on our investment in technology.
  • Participates in the functional configuration, modification, and testing tasks for the designated systems.
  • Assist implementation teams in deploying new systems and operational processes in support of strategic business initiatives.
  • Assist IT Leadership in the coaching, development, and training of Junior IT Plant Analyst team members.
  • Assist in the development of detailed implementation and contingency plans and provide user and management training before, during, and after system deployments.
  • Collaborate with Enterprise Architecture, Infrastructure and Security teams to prepare site infrastructure as needed to accommodate new equipment, systems and processes.
  • Travel to implementation sites, when appropriate, to assist in the on-site deployment and training.
  • Assist in prioritization of system issues and troubleshoot systems to propose fixes as appropriate.
  • Maintain and enhance systems as required to support changing business and technical needs.
  • Work with key users to troubleshoot manufacturing applications and interfaces.
  • Lead the support efforts for equipment such as industrial PCs, in-motion scales, RF scanners, load cells and scale heads, barcode printers, wireless access points, equipment cabinets, etc. for assigned plants.
  • Develop and maintain a working knowledge of new technologies, keep accurate inventories of systems and IT equipment, and update our knowledge base of problem resolutions

 REQUIRED SKILLS, EDUCATION, AND EXPERIENCE

Any combination of education and experience providing the required skill and knowledge for successful job performance will be considered.  Typical qualifications would be:

  • Bachelors degree from a regionally accredited college or university and 2+ years of relevant experience, or equivalent combination of education and experience, required.
  • Manufacturing systems experience, required.

PREFERRED QUALIFICATIONS

  • Experience troubleshooting and maintaining Industrial PCs, labelers, scales RF-scanning equipment preferred.
  • Experience with MES, SCADA, Automation, Quality Control or Compliance systems, preferred.
  • Effective critical thinking, decision making and problem-solving skills.
  • Self-directed with effective analytical and problem-solving skills.
  • Excellent interpersonal and communication skills with the ability to work collaboratively with cross-functional teams.
  • Must demonstrate the ability to work effectively at all levels across the organization.
  • Excellent organizational skills required.
  • Ability to be respectful, approachable, and team-oriented while building strong working relationships and a positive work environment.
  • Ability to work well with others in fast paced, dynamic environment.
  • Ability to be respectful, approachable and team oriented while building strong working relationships and a positive work environment.

SUPERVISORY RESPONSIBILITY

NO

TRAVEL REQUIREMENTS

20-30%

We are open to talents of all backgrounds. Our recruitment process is based on competences, and we openly welcome all candidates of all types according to our DEI Commitment