Provide primary support for each Epic application.  Coordinate all issues that arise during the project for their application areas and maintain current knowledge of the organization’s policies, procedures, and business operations.

ESSENTIAL FUNCTIONS:

• Act as the primary support contact for the application's end‐users

• Identify issues that arise in your application area as well as issues that impact other application teams and work to resolve them

• Guide workflow design, build and testing the system, and analyzing other technical issues associated with Epic software

• Identify and implement requested changes to the system

• Serve as a liaison between end users' workflow needs and Epic implementation staff

• Maintain regular communication with Epic representatives, including participating in weekly project team meetings

• Work with Epic representatives, your organization's business community, and end users to ensure the system meets the organization's business needs in regards to the project deliverables and timeline

• Develop an understanding of operational needs to set the direction for the organization's workflows by attending site visits and other integrated sessions

• Participate in training and working with end users

• Troubleshoot problems and questions

• Review the status of projects and issues on an ongoing basis with leadership

• Hold weekly communications with team members to discuss the status of deliverables, shared issues, end‐user concerns, budget, and upcoming milestones 

• Other Duties as Assigned.

SPECIALIZED KNOW-HOW & REQUIREMENTS

• Current Illinois Registered Nurse Licensure or appropriate licensure for position required

• 1 year experience required.

• Epic Cupid Certification required, or must obtain within 3 months of hire.