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Huntington Hospital Employee Login

Department:

867001 Patient Experience

Expectations:

The Patient Experience Specialist has expertise in all aspects of the patient experience data management process including surveying, data management and analysis, as well as providing support for patient experience programs. This role works in close coordination with other members of the patient experience team. This position may require flexibility of hours. Scheduled 32 hours weekly.

EDUCATION:
Bachelor's degree in relevant field required.

EXPERIENCE/TRAINING:
Strong analytical and interpretive skills.
Organized individual with excellent communication skills.

SKILLS:
Strong analytical and interpretive skills.
Organized individual with excellent communication skills.
Strong computer literacy and software experience – Word, PowerPoint, Excel. 
Strong knowledge of CAHPS and Press Ganey portal functionality.          
Excellent customer service skills including complaint management and conflict resolution.
Appropriately sets priorities and organizes daily workload by working independently and meeting specific deadlines.

Worker Type:

Regular

Full time

Shift:

Days

Location:

100 W California Blvd
Pasadena, CA 91105


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Pay Range: The estimated base rate for this position is $33.00 - $49.50.

Additional individual compensation may be available for this role through differentials, extra shift incentives, bonuses, etc. Base pay is only a portion of the total rewards package, and a comprehensive benefits program is available for qualifying positions.