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The Technology Implementation Lead is the strategic connector between our clients and internal technology teams. You will lead technical onboarding and integration for new accounts, ensuring solutions align with client needs and business objectives. This role blends technical expertise, client relationship management, and project leadership to deliver scalable, secure, and repeatable solutions that power pharmacy growth.

Technology Implementation Lead — Pharmacy Technical Client Integrations

About CenterWell Pharmacy
CenterWell Pharmacy is transforming the pharmacy experience through personalized, affordable, and innovative solutions that help people live their best lives. As we expand our reach and scale our award-winning operations, we are seeking a Technology Implementation Lead—a hands-on, technically focused leader who thrives at the intersection of healthcare, technology, and client success.

This is a high-impact role where you will lead from the front—owning technical integrations, driving action, removing roadblocks, and ensuring every implementation delivers measurable value for our clients and patients.

Role Overview
The Technology Implementation Lead is the technical orchestrator for new client partnerships. You will not author detailed technical designs, but you must deeply understand client needs, assess their technical capabilities, and align them with our product offerings. Your role is to own the technical delivery plan—bringing together solution architects,  product owners, engineering teams, operations and compliance stakeholders to ensure seamless, secure, and scalable integrations.

This position requires strong technical understanding, project management expertise, and the ability to navigate complex healthcare and pharmacy environments. You will build and execute implementation plans, coordinate technical activities, and see implementations through from start to finish.

We’re scaling fast and looking for a hands-on leader to drive technical client integrations end-to-end. You’ll be the strategic connector between clients and internal teams—translating needs into action, building technical implementation plans, coordinating solution architects and engineering, and ensuring on-time, high-quality launches.

You won’t author technical designs, but you will drive outcomes: API/EDI connectivity, data migrations, testing, and post-go-live optimization. Success looks like faster time-to-launch, high client satisfaction, audit-ready compliance, and repeatable, scalable patterns. What you bring: healthcare/pharmacy integration experience; sales-oriented client leadership; strong technical implementation experience; familiarity with APIs, EDI, HIPAA/NCPDP; and the ability to simplify complexity and get things done. If you’re driven, collaborative, and thrive at the intersection of tech and patient impact, let’s talk.

What You’ll Do

• Own the technical implementation lifecycle from discovery and requirements through integration, testing, launch, and post-go-live optimization
• Act as the primary technical liaison for client accounts, ensuring clear communication and alignment of solutions with client goals
• Collaborate with solution architects, technical product owners, engineering, compliance, and sales leaders to deliver high-quality integrations
• Develop and manage technical implementation plans; identify dependencies, secure resources, and drive accountability across all stakeholders
• Coordinate system connectivity efforts including data migrations, API integrations, EDI transactions, and end-to-end testing
• Ensure delivery against commitments; monitor progress, proactively address risks, and escalate issues with clear options and impacts
• Champion best practices in security, compliance, and healthcare data standards
• Translate client feedback into product insights to improve repeatability, configurability, and time-to-value
• Create clear documentation including technical playbooks, runbooks, data maps, test plans, and client-facing guides

Collaboration and Influence

• Partner closely with solution architects to validate feasibility, scope, and sequencing
• Work with technical product owners to align client requirements with current capabilities and roadmap
• Coordinate with engineering and operations leaders to ensure readiness for fulfillment and support
• Engage compliance and privacy stakeholders early to mitigate regulatory risk
• Collaborate with sales and business development on pre-sales technical discussions, RFP responses, and scoping
• Interface with client technical teams, program managers, and executive sponsors to drive clarity and decisions

Key Success Metrics

• Time-to-launch from signed agreement to first shipment
• Integration cycle time (from discovery to production cutover)
• Go-live quality index (defect escape rate and post-launch incident volume)
• Client satisfaction and adoption metrics (NPS/CSAT, utilization of agreed features, data accuracy)
• Delivery predictability (on-time milestones, variance to plan)
• Compliance outcomes (audit readiness, zero high-severity compliance findings)
• Reusability and scale (percentage of integrations using standard patterns, APIs, and playbooks)
• Revenue enablement and cost-to-serve improvement tied to implementations

Use your skills to make an impact
 

• Proven experience leading technical integrations for healthcare or pharmacy clients, with strong understanding of operational workflows and business drivers
• Sales-oriented, client-facing acumen; comfortable engaging senior stakeholders and representing technology in solution discussions and RFPs
• Hands-on familiarity with API integrations, EDI, data mapping, and system connectivity across healthcare data standards
• Deep understanding of pharmacy operations, PBM models, benefits coordination, prior authorization workflows, and specialty care dynamics
• Exceptional project management skills; able to build clear technical implementation plans, manage cross-functional teams, and drive accountability
• Ability to thrive in a fast-paced environment; balances strategic thinking with tactical execution and can simplify complexity
• Excellent communication and relationship-building skills; creates clarity, earns trust, and drives decisions

Why Join CenterWell Pharmacy
You’ll work at the forefront of healthcare innovation, enabling partnerships that improve lives nationwide. Our team is advancing new business models, strategic collaborations, and patient experiences backed by operational excellence. If you are hands-on, outcomes-driven, and passionate about client success, we’d love to meet you.

Additional Information

Work-At-Home Requirements

• WAH requirements: Must have the ability to provide a high speed DSL or cable modem for a home office. Associates or contractors who live and work from home in the state of California will be provided payment for their internet expense.
• A minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload) is required.  
• Satellite and Wireless Internet service is NOT allowed for this role.
• A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

#LI-Remote

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

 

$106,900 - $147,000 per year

 

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About us
 

Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

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Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.