The Position

Midtown believes in putting the customer at the center of every interaction. The Hospitality Desk plays a critical role in delivering a consistent, welcoming, and professional first and last impression for members of our premier athletic club and guests staying at our 55-room boutique hotel.

Learn more about our beautiful club and hotel here: Midtown Athletic Club Chicago / The Hotel at Midtown | Official Site

You will love this job if:

• You are committed to delivering exceptional member and guest experiences
• You thrive in a dynamic environment
• You enjoy cross-functional responsibilities
• You like being in front of members
• You’re a proactive, dependable team player
• You are someone comfortable balancing guest service with operational leadership

As a Hospitality Associate, you will:

• Serve as the point of contact at the Hospitality Desk for both club members and hotel guests
• Manage check-ins, reservations, inquiries, and overall hospitality desk operations
• Provide high-level customer service and resolve guest concerns efficiently
• Coordinate with internal departments to ensure seamless member and hotel guest experiences

Experience Requirements:

• Previous experience in hospitality, athletic club, or hotel operations preferred
• Strong interpersonal and communication skills
• Ability to multitask and adapt in a fast-paced environment
• Strong ability to remain calm, professional, and solution-oriented in high-volume or high-pressure situations
• Leadership mindset with strong problem-solving and conflict resolution skills
• Availability to work either early mornings, midday, or evenings; a weekend shift is required

Compensation: $21/hr

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.

Midtown is an Equal Opportunity Employer.