GV-New York Corporate Office

What You'll Do:

Front & Backend Infrastructure

Networking – Support and deployment for all Inter and Intra-Site data communications, including: Wired & Wireless (WiFi & Cellular), Client VPN, and Internet connectivity.

Servers – Operations: Hardware & Software Upgrades, Install, Repair and Support for: Data Storage / Backups / Operating Systems / Virtualization / Data Center.

Servers – Systems: O365 Users / Licensing / Exchange, Databases and Applications.

Servers – Domains: Active Directory Accounts, Groups & Policies.

Voice/Telecom: Internal and external calling, VOIP system, and Mobile voice & data.

IT Security: Desktop, Server, Mobile, and Network. Firewalls, End Point Protection, mail filters, processes, User notifications & education.

Desktop Support - Corporate Office & Stores: Provide day-to-day support of the Windows Operating System on HP and Lenovo PC’s, along with various peripherals.

• Hardware – Design, research, install, troubleshoot, upgrade, repair and image creation for: PC’s – Desktops / Laptops / POS’, as well as all associated peripherals, and the 3 Printer types – Label / Receipt / Laser.
• Software – Install, troubleshoot, and upkeep for: Operating Systems, business applications, infrastructure utilities, and minor DB interaction.
• Education & Onboarding – Training and communication of IT policies and standards, for both new and existing users.

Mobile Device Management (MDM):

• Hardware – Build, support and inventory tracking for all cell phones, tablets, PDT’s and associated accessories.
• Software – Deployment, upgrade, policies and maintenance of all mobile apps.

Signage/Presentation and Audio/Music – Store & Office: Install, support, upgrade, repair, and account maintenance, for customer and user facing A/V equipment.

Departmental Operations

Vendor Account Maintenance (New & Existing): Routinely access and manage vendor portals.

Documentation Upkeep: Create, Update and Share: Instructions & processes, both written and video / Asset Management / KnowledgeBase / image archive / and various lists and databases.

IT Department Maintenance: Clean and organize the office space & equipment both in and outside of the IT department, track office & device supplies, ship and unpack boxes, as well as recycling & asset disposal.

Escalation Paths: Understanding and communication between members of the various internal and external IT partners, in order to assist with unresolved problems.

Project Management

Assist and manage special IT projects and system implementations as assigned by members of the local and remote IT teams, including but not limited to: plan, design, collaborate, recommend, and research.

Software – New applications and upgrades to existing systems.

IT Services – Acquisition, Upgrade, or Replacement.

Miscellaneous Interdepartmental Projects: Provide planning and equipment for all IT needs related to non-standard or surprise events.

You'll Need to Have:

• Minimum 2-3 years of corporate experience in IT.
• Solid knowledge and understanding of all common IT functions and systems.
• Extensive experience with the Windows 10 & 11 operating systems with at least a basic knowledge of the command prompt (DOS) and/or PowerShell.
• A complete working knowledge of PC hardware is required, with an understanding of integrated circuits or electrical engineering being is a plus.
• Thorough understanding of home and office networking concepts & and hardware; experience with Cisco Meraki is a plus.
• Working knowledge of Mobile Device Management (MDM), including Apple Business Manager (ABM/DEP/VPP); experience with Meraki Systems Manager is a plus.
• Experience with virus or spyware removal, along with an understanding of preventative procedures and routines.
• Experience with Windows Servers (2008 through present), including a basic understanding of Active Directory user and group maintenance.
• Experience with ShoreTel/MiTel VOIP systems or Cisco Call Manager is a plus.
• Friendly and knowledgeable customer service, with good verbal and written skills.
• Experience in basic IT training and instruction is also a must.
• Experience with Oracle Xstore is a plus.
• Experience with FedEx & UPS shipping systems and processes, as well as packing concepts.
• Knowledge & experience with SQL and/or Oracle databases is a plus.
• Knowledge of modern programming languages and scripting is not required but will help.
• Self-motivated and a team player.
• Good attention to detail, with logical problem-solving skills.
• Some Travel may be required from time to time.
• Must be able to lift at least 30 pounds.

Capri Perks:

• Generous Paid Time Off & Holiday Calendar
• Summer Fridays
• Internal mobility across brands
• Cross-brand Discount
• Exclusive Employee Sales
• 401k Match
• Paid Parental Leave
• Thrive Wellness Program
• Commuter Benefits
• Gym Discounts

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At Capri, we are all responsible for creating a diverse and inclusive workplace. We try to inspire change and growth within each other and believe success is a result that comes from our differences. Capri is proud to be an equal opportunity employer committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. M/D/F/V

At Capri Holdings Limited, our commitment to inclusivity and accessibility begins with the candidate experience. If you require a reasonable accommodation for the interview or application process, please contact our Diversity and Inclusion team at CapriDiversityandInclusion@CapriHoldings.com.

In compliance with certain Pay Transparency laws, employers are required to disclose a salary range.  The salary for this position will vary based on role requirements, skill set and years of experience.

Compensation Range: 

$70,000.00-$75,000.00