Job Description:

“This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered”

What you’ll do:

The Sr Spec Inside Cust Success 1 WL serves in an Inside Sales capacity as a crucial part of the Sales/Account Team, specializing in retention, growth, and customer service for the Mid-Market Business customer base. Performance appraisal and compensation are based on achieving specific monthly KPIs or targets. Responsibilities include Customer Lifecycle Management and needs-based selling across the organization’s products and/or services to assigned accounts, with a specific focus on retention.

Successful candidates will join the Wireline Customer Success team under one of these job titles, determined by skills, qualifications, and experience:

Sr Spec Inside Cust Success 1 WL $48,300 - $72,500 + commissions with a total target compensation of $78,300 - $102,500

Senior Inside Cust Success 2 WL $55,900 - $83,900 + commissions with a total target compensation of $88,900 - $116,900.

Lead Inside Cust Success 3 WL $61700-$92500 + commission with a total target compensation of $101700-$132500.

• Retain assigned existing Wireline customers and maintain Wireline revenue while identifying and upselling opportunities to generate additional business.
• Deliver on key sales metrics and drive improvements in customer Net Promoter Score (NPS).
• Leads Management: manage a pipeline of leads focused on existing business accounts and maintain calling activity standards to ensure regular engagement with each customer.
• Drive module management & strategy for an assigned portfolio of customers.
• Secure renewal contracts, negotiate new agreements, and close deals directly with clients to sustain business relationships.
• Handle account escalations and maintain direct contact with customers to resolve issues.
• Design solutions tailored to customers’ strategic business priorities, requiring a deep understanding of both their business needs and the application of new technologies and products from the full portfolio.
• Identify emerging trends and customer requirements, leverage industry expertise, and apply consultative sales skills to close opportunities.

Office Requirements:  Non-Exempt; A minimum of five days per week in-office presence is required. Roles are available only in the location(s) listed. No relocation is offered.

Qualifications:

• Bachelor’s degree (BS/BA) desired.
• Experience: 1–3 years of related experience.
• Knowledge of entire AT&T wireline complex product portfolio 
• Supervisory: None.

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage  

• 401(k) plan  

• Tuition reimbursement program  

• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)  

• Paid Parental Leave  

• Paid Caregiver Leave  

• Additional sick leave beyond what state and local law require may be available but is unprotected  

• Adoption Reimbursement  

• Disability Benefits (short term and long term)  

• Life and Accidental Death Insurance  

• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal  

• Employee Assistance Programs (EAP)  

• Extensive employee wellness programs  

• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories,

•  AT&T internet (and fiber where available) and AT&T phone

Ready to join our sales team?

Apply today

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It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.