What You Will Do: 

• Lead Regional Operations: Manage quality, timeliness, and compliance of integrated claim services across the assigned region, ensuring alignment with the Texas Workers' Compensation Act, DWC rules, and internal procedures.  

• Drive Strategy: Participate in divisional and regional planning, special project implementation, and strategic initiatives. Analyze claim volume and aggregate trends, adjusting workflows as needed.  

• Champion Meaningful Change: Create an environment where feedback flows freely, using those insights to spot trends early, and take decisive action that is meaningful for your teams and the operation you serve.  

• Empower Your Team: Recruit, retain, coach, and mentor employees. Foster a culture of active listening, open communication, and accountability — creating space for questions, feedback, and continuous learning. 

• Align Talent: Set and communicate clear performance and behavioral expectations. Identify skills gaps, provide regular feedback, and build development plans that position your team for future success. 

• Support Organizational Excellence: Evaluate and make recommendations on organizational structure and processes. Identify process improvements and communicate opportunities to executive leadership.  

• Collaborate Cross-Functionally: Contribute to the development and implementation of divisional goals, policies, standards, procedures, and budgets — advising management on operational and financial issues as needed. 

What Sets You Apart: 

• A proven leader who builds trust through open communication, accountability, and closed feedback loops 

• Strategic thinker with strong organizational, analytical, and communication skills 

• Passionate about mentoring and developing talent in a supportive, growth-oriented environment 

• Energetic collaborator who models adaptability and encourages proactive adoption of new approaches 

• Committed to delivering exceptional outcomes for injured workers and policyholders 

Required Qualifications: 

• Bachelor's degree or equivalent education, training, or experience. 

• At least 7 years of progressive claims experience (Texas preferred) or equivalent education, training, or experience. 

• At least 3 years of leadership experience.  

Preferred Qualifications 

Relocation assistance is available for qualified candidates.