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Job Posting Date:

December 15, 2025

Application Deadline:

Salary Information:

$17.95 - $20.96

Department:

School of Academic Advancement_Student Support

Job Description:

Madison College’s School of Academic Advancement is seeking a Student Support Coordinator to serve as a primary point of contact for prospective and current students for the High School Completion program, guiding them through the intake and orientation process, and connecting them to essential college resources.

The Student Support Coordinator role is responsible for delivering responsive and inclusive services, student-centered support, maintaining accurate scheduling services, and participating in outreach efforts that encourage student engagement and retention. Offering accessible and coordinated assistance, this position plays a critical role in helping students navigate key transition points in their academic journey, particularly those working toward high school completion.

Position Details:

Schedule: Monday through Friday, 10:00am to 6:00pm.

Benefits: Madison College provides a generous benefits package of vacation, holidays, health/vision/dental/life insurance options, and you will be able to participate in the Wisconsin Retirement System (WRS).

Grant Funded: This position renewable grant funded through June,30,2026. Continuation of this position is dependent on continued grant funding beyond this date. However, it is expected to be renewed.

Madison College believes every team member brings unique perspectives and experiences that enhance our ability to understand and engage with the communities we serve, address challenges, and develop innovative solutions. Come be part of our great team!

This position will be open until filled, with a first review date of January 4, 2026, at 11:59 pm. After this date, the recruitment may close without further notice.  Interested applicants are encouraged to apply as soon as possible. 

Required Documents (1):

1. Resume

*Failure to include this document by the first consideration date will result in the disqualification of your application.

Accountabilities:

• Serves as the initial point of contact for prospective students by welcoming visitors, answering inquiries and guiding individuals through the program intake process to support informed enrollment decisions.
• Assesses student needs and refers individuals to appropriate college services and resources to ensure access to academic and personal support.
• Coordinates intake follow-up by scheduling advising appointments and providing students with accurate information to support timely enrollment.
• Supports student retention efforts by participating in outreach activities and calling campaigns to promote continued engagement and enrollment.
• Provides cross-program administrative support, including assistance with language education programming, to ensure consistent service across departmental areas.
• Contributes to an inclusive, equitable and supportive environment where everyone at the institution feels valued, respected and empowered to reach their full potential.
• Adheres to college policies, directives and work rules while maintaining a commitment to the college’s mission, vision and values.
• Performs other related duties within the scope of the position as required for the efficient operation of the division and to support institutional objectives.

Knowledge, Skills & Abilities:

• Knowledge of college resources, services and student support systems.
• Knowledge of relevant computer and software programs such as word processing, spreadsheets and databases.
• Ability to work independently with general supervision.
• Ability to provide customer service and resolve concerns.
• Ability to manage multiple processes, meet deadlines and maintain accuracy in a fast-paced environment.
• Skill in engaging positively with all populations and communities, contributing to a safe and inclusive learning and work environment.
• Skill in effectively and respectfully communicating with others.

Minimum Requirements:

Education:

• High School Diploma or equivalent relevant work experience

Experience:

• 0-2 years of relevant work experience.

Madison College does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term.

If you are experiencing application issues, please contact us at the Talent Acquisition email Talent@madisoncollege.edu or HR hotline (608) 246-6900.

To ensure that emails from us regarding your application do not go to your spam folder, please add the @madisoncollege.edu domain as a safe sender in your email.

Madison Area Technical College does not discriminate on the basis of race, color, national origin, sex, disability or age in employment, admissions or its programs or activities.  Madison College offers degrees, diplomas, apprenticeships and certificates in Architecture & Engineering; Arts, Design & Humanities; Business; Construction, Manufacturing & Maintenance; Culinary, Hospitality & Fitness; Education & Social Services; Health Sciences; Information Technology; Law, Protective & Human Services; Science, Math & Natural Resources; and Transportation.  Admissions criteria vary by program and are available by calling our Enrollment Office at (608) 246-6210 or (800) 322-6282 Ext. 6210. The following person has been designated to coordinate Title IX of the Education Amendments of 1972 and Section 504 of the Rehabilitation Act of 1973 and to handle inquiries regarding the college’s nondiscrimination policies: Lisa Muchka, Director, Civil Rights and Compliance, 1701 Wright Street, Madison, WI 53704 (608) 246.5221