Role Summary:

We are searching for a talented, motivated and highly detailed VVIP Manager to join our team to help in the planning of amazing experiences for the FIFA World Cup 26™ V/VIP hospitality programs. The V/VIP programs are the most premium events with the highest quality of lounges, suites and seats that offer the most exclusive and private hospitality accompanied with top-tier service in a FIFA Football Stadium.

Key Responsibilities:

As the VVIP Manager you are responsible to support the large-scale V/VIP hospitality teams in the day-to-day operation by performing certain tasks, whereby your role will include key responsibilities such as:

• Assist with leading the on-site execution of the V/VIP lounge guest experience, including branding, entertainment, staffing, and décor from set up to break down.
• Ensure the delivery of exceptional, world-class hospitality service to all guests.
• Monitor hospitality suppliers to ensure quality, budget compliance, and risk management.
• Address and escalate queries related to stadium infrastructure and technical aspects of guest areas.
• Work with catering teams and FIFA to manage VIK sponsor needs and ensure implementation aligns with agreed plans.
• Participate in planning meetings, provide updates, and prepare documents to support guest experience initiatives.
• Fill in the required reports and escalate necessary issues to the central team.
• Report to your specific Venue Manager and Sr. Director for your day-to-day tasks.
• Join weekly calls with FIFA Guest Ops teams.
• Understand how to read and utilize diagrams.
• Manage event timelines and contact lists.
• Liaise with venue and operations managers to facilitate logistics such as load-in & load-out scheduling.
• Assist with creating production schedules.
• Ensure successful knowledge sharing and post-event debriefing for Guest Operations and On Location.

Administrative & Other Responsibilities

• File Storage

• Expense Reports

• Take meeting notes

Other Duties & Responsibilities

This job description is not designed to cover or contain a comprehensive listing of the employee's activities, duties, or responsibilities for this job. Duties, obligations, and activities may change at any time with or without notice.

Experience/Qualifications Needed:

• Any combination of training, education, and experience equivalent to graduation from an accredited college or university with a bachelor’s degree in Sports/Hospitality Management, Business Management, or a related field.
• Minimum 5 years’ experience in the hospitality and/or sports industry preferably including admin responsibilities, on-site event experience, event production, working on large-scale budgets, working with medium to large teams.
• Extensive knowledge of stadium operations, guest services, hospitality, and large-scale event delivery
• Proven experience managing end-to-end VVIP/VIP hospitality programs at major sporting or international events
• Highly organized and process-oriented
• Attention to detail, carefully following instructions and checking work for accuracy
• Ability to multi-task and remain calm in high-pressure situations
• Strong communication, interpersonal, negotiation and conflict resolution skills
• Good timekeeping and work ethic that is characterized by commitment, motivation, and energy

We’d Love If You Also Have These:

• Knowledge of SharePoint | Smartsheets | Microsoft Teams | Zoom
• Prior experience with large-scale sporting events a plus
• Flexibility and positive attitude to work long days, evenings, weekends and holidays when necessary
• Fluent in English. Spanish and/or French proficiency is a plus
• Travel: Must be adaptable with work and travel schedule and be available to travel for work during holidays as well as being available throughout the full months of May-July 2026 during the FIFA World Cup. This position may require up to 10-25% travel.