Creating Life Better Here starts with you. At San Juan Regional Medical Center, we're more than a healthcare provider—we're a values-driven organization dedicated to delivering exceptional care. As a team member, you help fulfill our mission to make life better here for our community.

The EMS QI Operations Administrator continuously works to improve quality improvement and EMS operations. They will be responsible for facilitating the enhancement of pre-hospital care to our community.

Required Behaviors:

• As you go about fulfilling this mission, your work habits and work relationships should embody SJRMC's values. These values are our culture, our identity as an organization. Sacred Trust, Personal Reverence, Thoughtful Anticipation, Team Accountability and Creative Vitality ask more of us than merely completing some list of tasks. Our values ask for a deeper level of commitment, and what is asked of us we freely give because we believe in our mission.

Required Qualifications:

• New Mexico Paramedic or RN

• Must meet the requirements for obtaining and maintaining life support certifications as outlined in the Life Support Certification policy

• Meet NM Public Regulatory Commission (PRC) DOT physical requirements

• Valid Driver’s License • Driving Record free of un-insurable violations

Preferred Qualifications:

• Two (2) years of direct patient care experience

• Completion of College level A&P • NM State Special Skills Endorsement for Rapid Sequence Induction

Duties and Responsibilities:

• Daily review of Patient Care Reports (PCRs) for EMS to ensure:

✓ Patient treatment guideline compliance

✓ Thorough documentation that meets national standards and National EMS Information System (NEMSIS) requirements

✓ CMS documentation requirements are met with regard to medical necessity and physician attestation for ambulance transport

✓ Billing and coding requirement documentation meets CMS and insurance industry measures

• Executes the department Continuous Quality Improvement plan and refers PCR revision or other documentation deficiencies to the supervisors and/or manager for definitive resolution

• Assists with the data collection and reporting to NM EMS Bureau for Special Skills Applications for EMS

• Assists with preparation and submission of case reviews, Mission Lifeline, and time sensitive conditions data for accreditation

• Works with department IT Coordinator to ensure both patient care reporting software and hardware are functioning appropriately and effectively

• Acts as department liaison to Products Council when needed. Meets and works with department Ops Committee to review new treatment modalities, medical equipment/supply needs and other projects when needed.

• Works to ensure the daily administrative functions such as staffing, maintenance/repair of equipment and other EMS daily activities are accomplished

• During normal working hours may be required to provide short-term paramedic coverage on ambulance due to unforeseen staff vacancy. Provides paramedic level pre-hospital care as delineated in the NM Scope of Practice.

• Assists with and works closely with EMS Training Division

• Each employee is responsible for implementing SJRMC’s Service Standards into their daily work:

Safety, Courtesy, Effectiveness, and Stewardship

• Other duties as assigned

Physical Demands and Environmental Work Conditions:

Occasionally may work on an ambulance when needed. Will have the same requirements listed for any on-duty paramedic:

• Ability to lift fifty (50) Kg.

• May be exposed to infectious and contagious diseases

• Regularly exposed to the risk of bloodborne diseases

• Subject to varying and unpredictable situations

• Handles emergency or crisis situations

• Occasionally subjected to irregular hours

• Occasional pressure due to multiple calls and injuries