As a full-time Enrollment Chat and Email Advisor with Liberty University’s Enrollment Team, you’ll have the opportunity to work from home or from our office. You’ll get to recruit and encourage students through meaningful conversations, walking alongside them as they prepare for a rewarding academic career.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Effectively handle incoming and outgoing email and chat communication with prospective students by utilizing Upstream, CRM and other agent tools. Responsible for taking new applications for prospective students by following a department call-flow and promoting the University’s degree programs. Responsible for converting prospective students from an applications to admission decision by following a department call-flow and promoting the University’s degree programs. Responsible for converting prospective students from admission to registration and financial check-in by following a department call-flow and promoting the University’s degree programs. Counsel students on financial aid processes, transfer guidelines, and military related issues. Promote the features and benefits of all undergraduate, graduate and doctoral programs as well as the added value of an online education. Maintain and exceed 80% utilization daily. Answer questions of a complex nature regarding the University’s admissions and advising policies. Develop relationships and coordination with support offices to solve student problems and address student concerns. Assist new admissions students for the purpose of moving them from inquiry to acceptance and from matriculation to graduation. Find new and innovative ways to become more effective and efficient in new student services. Implement daily and weekly feedback from the Management Team on areas to improve. Meet or exceed departmental key performance indicators.

QUALIFICATIONS AND CREDENTIALS

Education and Experience

Bachelor’s Degree or 2-4 years experience in academic advising Minimum of one year experience in the LUO call center Excellent verbal and written communication skills Ability to work first and/or second shift hours, rotating Saturdays, and occasional overtime  Ability to navigate and utilize a computer and software including, but not limited to, Microsoft Word, Excel, and Outlook  Ability to work on a team and be self-motivated to set personal short-term and long-term goals  Capability to represent the department and university in a professional manner 60 wfm typing speed and exemplary multitasking skills.

Preferred Qualifications

Master’s degree in Higher Education Greater than 80 wfm typing speed

ABILITIES AND COMPETENCIES ESSENTIAL TO THE FUNCTION OF THE JOB

Communication and Comprehension

• Ability to effectively communicate both verbally and in writing to convey clear, well-articulated information.

• Ability to understand, speak, and write English in order to convey messages and correspond in an articulate and professional manner.

• Possess public communication skills that allow professional representation of Liberty University to all levels of prospective students.

• Strong organizational skills.

• Excellent computer skills including basic use of Microsoft Outlook, Word and Excel.

Problem Solving

• Intuitively able to reason, analyze information and events, and apply judgment in order to solve problems of both a routine and complex nature.

Physical and Sensory Abilities

• Occasionally required to travel to local and campus locations.

• Frequently required to sit for extended periods to perform deskwork or type on a keyboard. 

• Regularly required to hear and speak in order to effectively communicate orally.

• Occasionally required to stand, walk, and climb stairs to move about the building.

• Handle materials, reach overhead, kneel or stoop in order to conduct business.

• Regularly lift 10 or fewer pounds.

WORKING CONDITIONS

Work Environment

The working environment in which one will typically perform the essential functions of this position is a climate-controlled office setting.  It is well lighted and the noise level is moderate.  If the employee is required to travel in performing the duties and responsibilities of the position, the use of one’s personal vehicle (or LU vehicles) may be required for travel.  Proof of a valid driver’s license, an acceptable DMV record, LU Driving Approval, and liability insurance is required when driving in the performance of the employee’s position. 

Target Hire Date

2025-12-18

Time Type

Full time

Location

Remote Location

The University is an Equal Opportunity Employer. We believe it is our moral and legal obligation to meet the responsibility of ensuring that all management practices regarding employees are conducted in a nondiscriminatory manner. In compliance with Title VII of the 1964 Civil Rights Act, and other applicable federal and state statutes, all recruiting, hiring, training, and promoting for all job classifications will be administered without regard to race, color, ancestry, age, sex, national origin, pregnancy or childbirth, disability, military veteran status or other applicable status protected by law, including state of employment protected classes. It is, therefore, our policy and intention to evaluate all employees and prospective employees strictly according to the requirements of the job. All personnel related activities such as compensation, benefits, transfers, job classification, assignments, working conditions, educational assistance, terminations, layoffs, and return from layoffs, and all other terms, conditions and privileges of employment will be administered without regard to race, color, ancestry, age, sex, national origin, pregnancy or childbirth, disability, military veteran status or other applicable status protected by law, including all applicable state of employment protected classes. The University is a Christian religious-affiliated organization; and as such, is not subject to religious discrimination requirements. The University’s hiring practices and EEO discrimination practices are in full compliance with both federal and state law. Federal law creates an exception to the “religion” component of the employment discrimination laws for religious organizations (including educational institutions), and permits them to give employment practice preference to members of their own religious beliefs.