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Job Posting Title:

Patient Access Coordinator

   

Position Type:

Professional / Unclassified

   

Department:

LSUAM AA - SA - H&WB - SHC - Ops - Fin - Patient Access (Vickie Dedwylder Hendrix (00006679))

   

Work Location:

Student Health Center (C&l Infirmary) Building

   

Pay Grade:

Professional Hourly

   

Job Description:

Reporting to the Patient Access Manager, the Patient Access Coordinator functions as the initial contact for all incoming patients to the Student Health Center (SHC), including students, spouses, employees (for worker's compensation injuries), campus visitors, and others participating in special camps and programs. The Coordinator is a member of the multi-disciplinary team in the Medical Clinics, including general medicine, gynecology and specialty care. The Coordinator supports both the check-in process, including scheduling and health records, and the check-out process, including accounts receivable. Should have a deep appreciation for a collaborative care model, partnering with all areas of the SHC, and be committed to advancing the divisional priorities, and cultivating a working relationship with Our Lady of the Lake Health.

Job Responsibilities

Direct Student Support & Customer Care - 40%
Greets and directs patients and visitors in a friendly, prompt, and helpful manner. Supports a positive patient experience by providing excellent customer service and demonstrating good communication both in person and while managing large volume of calls. Manages patient appointments, verifies eligibility, and completes initial registration for new patients, following established policies and procedures while maintaining confidentiality as it relates to HIPAA laws. Initiates patient tracking in electronic health records.

Resource Oversight - 40% 
Collect and review all patient insurance information needed to complete the benefit verification process. Accurately collect and post co-pays and other appropriate fees at check-in. Accurately post patient payments by recording cash, checks and credit card transactions and provide receipts to patients. Respond to patient inquires regarding basic insurance questions. Perform daily cash reconciliation and reporting of individual till. 

Quality Control - 15%
Review forms and records for accuracy and scan to appropriate health record when needed; manage requests to release Protected Health Information (PHI). Monitor incoming faxes and send faxes, when appropriate. Serve as backup for merging duplicate health records and run necessary daily reports in absence of Patient Access Manager. Check out patients and complete the patient tracking in the Electronic Health Records System. 

Other Duties - 5%
Performs other duties as assigned by the Patient Access Manager, Medical Director, and Executive Director. This includes but is not limited to efforts that support broad division/institution efforts including engaging in in-service opportunities for the division, and other special projects. 

Minimum Qualifications

• Bachelor's degree
• LSU values skills, experience, and expertise. Candidates who have relevant experience in key job responsibilities are encouraged to apply— a degree is not required as long as the candidate meets the required years of experience specified in the job description.

Preferred Qualifications

• Bachelor's degree
• Two years of health care office experience.
• General administrative and clerical procedures. Working knowledge of an electronic clinic management/ health record, healthcare and insurance terminology and procedures.

Additional Requirements/Expectations

Due to the nature of the position and/or position responsibilities, this position shall be subject to drug/alcohol testing in accordance with University Policy Statement 67.

This position has access to/directly handles cash. Financial history/credit check required per FASOP HR-04.

In accordance with University Policy Statement 18, this position is considered essential and may be required to report or stay on campus in the event of an emergency or closure.

May be required to work occasional nights and weekends.

   

Additional Job Description:

Special Instructions:

Requested application materials include a letter of interest or cover letter; resume or curriculum vitae; and the names, telephone numbers, and e-mail addresses of at least three professional references. For questions or concerns regarding the status of your application or salary ranges, please contact Mitzi Trentacoste at 225-578-5719.

   

Posting Date:

October 2, 2025

   

Closing Date (Open Until Filled if No Date Specified):

January 30, 2026

  

Additional Position Information:

Background Check - An offer of employment is contingent on a satisfactory pre-employment background check.

Benefits - LSU offers outstanding benefits to eligible employees and their dependents including health, life, dental, and vision insurance; flexible spending accounts; retirement options; various leave options; paid holidays; wellness benefits; tuition exemption for qualified positions; training and development opportunities; employee discounts; and more!

Positions approved to work outside the State of Louisiana shall be employed through Louisiana State University’s partner, nextSource Workforce Solutions, for Employer of Record Services including but not limited to employment, benefits, payroll, and tax compliance. Positions employed through Employer of Record Services will be offered benefits and retirement as applicable through their provider and will not be eligible for State of Louisiana benefits and retirement.

   

Essential Position (Y/N):

Y

   

LSU is an Equal Opportunity Employer.

   

All candidates must have valid U.S. work authorization at the time of hire and maintain that valid work authorization throughout employment. Changes in laws, regulations, or government policies may impact the university’s ability to employ individuals in certain positions. This position is not eligible for H1B visa sponsorship.

   

HCM Contact Information: