Regional Technical Lead

• Travel: 25-50%

• Reports To: LMC Global Delivery and Service Manager

• Team: SDS Global Management Team

Role Summary

The Regional Technical Lead is responsible for providing advanced technical leadership and operational support for IoT-based Smart Building Solutions across a defined region. This role requires deep expertise in network infrastructure, Azure IoT, and Commercial and Industrial IoT systems. The Technical Lead ensures system reliability, compliance, and performance while collaborating closely with the Regional Manager and SDS Global Team.

Key Responsibilities

• Own the technical performance and operational integrity of all IoT-based systems and devices within the assigned region.

• Provide expert-level diagnostics and support for Azure IoT services, telemetry platforms, and integrated applications.

• Maintain comprehensive knowledge of all deployed solutions, configurations, and dependencies within the region.

• Lead root cause analysis and present investigatory findings to the SDS Global Team and Regional Manager.

• Manage and resolve ServiceNow and ICM tickets; escalate unresolved issues to the Global Service Coordinator and Regional Manager.

• Maintain and troubleshoot network connectivity, including port configurations, firewall rules, and secure system integrations.

• Support lifecycle planning, preventative maintenance, and system refresh/decommission efforts in coordination with the Regional Manager.

• Create and maintain region-specific technical documentation, including SOPs, Knowledge Base articles, and system architecture diagrams.

• Ensure documentation reflects regional configurations, constraints, and Microsoft best practices.

• Contribute to global knowledge-sharing initiatives and support governance through accurate reporting and documentation.

• Coordinate with project teams to support seamless onboarding and decommissioning of IoT devices with minimal operational disruption.

• Ensure all technical operations comply with Microsoft Data Privacy and regional regulatory standards.

• Respond to dynamic operational needs and provide hands-on technical support as required.

Qualifications

• Bachelor’s degree in Engineering, Computer Science, or a related field.

• 5+ years of experience in IoT systems, smart building technologies, or enterprise technical operations.

• Advanced knowledge of Azure IoT, telemetry systems, and remote diagnostics.

• Strong expertise in network infrastructure, including port/firewall configurations and connectivity protocols.

• Experience with ServiceNow, ICM, and enterprise support tools.

• Proven ability to create and manage technical documentation and knowledge bases.

• Strong communication skills with the ability to translate technical findings into actionable insights.

Salary Range

$98,040.00 - $154,800.00 USD (Salary)

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law