April 2026

TITLE                                                  Technician I

DEPARTMENT                                  ITSD

REPORTS TO                                    Ethan Poole, epoole@babson.edu

PAY RATE                                         $17.50

THE OPPORTUNITY

This position will provide courteous and enthusiastic end user technical support to student, faculty, and staff customers at the Information and Technology Services Center located on the 2nd floor of the Horn Library

WHAT YOU WILL DO

Properly direct incoming phone and email support requests to their proper IT areas; seek assistance and escalate incidents to higher level support staff when needed

Perform basic hardware repairs and basic software diagnostics on Babson-issued Lenovo laptop models

Remotely access Babson-issued laptops and desktops to assist with basic customer issues (e.g. email client setup, printer configuration, network drive mapping)

Document all actions and repair steps taken in our support ticket tracking system, and communicate pertinent information to customers at time of pickup

Read and respond in a timely manner to email and Webex messages sent by student supervisors and full-time IT staff

Assumes additional duties as needed

YOUR TEAM WILL INCLUDE

N/A

WHAT EDUCATION AND SKILLS YOU WILL NEED

Ability to create an environment where direct reports have the freedom and security to take initiative; deal with complexities with resilience, resourcefulness, and optimism; and appreciate open mindedness, creativity, and agility in thought and tactics.

Ability to embrace ideas and changes created by all community members.  

Ability to work independently to solve problems; look for opportunities to take on responsibility; take thoughtful risks; and effectively act on new and ongoing initiatives, objectives, and solutions to gain sought-after results.

Ability to anticipate and effectively handles change; demonstrate willingness to try new skills and challenging tasks; and is flexible in changing conditions.

Must have strong computer skills including proficiency in Google Drive/Docs and Microsoft Office (Word, Excel, PowerPoint, Outlook/Calendar).

HOW AND WHERE YOU WILL WORK

Up to 20 hours per week, in-person / on-campus.

ADDITIONAL SKILLS YOU MAY HAVE

N/A