JOB TITLE

Software Administrator

DEPARTMENT

Information Technology

SUPERVISORY

No

REPORTS TO

Director, Information Technology

EEO CLASSIFICATION

Professionals

SUMMARY:

The Software Administrator will be responsible for providing software administration to all Dorsey College and Dorsey School of Beauty campus locations and the campus support center. The Software Administrator is also responsible for various reporting and analysis functions related to overall operations.

ESSENTIAL FUNCTIONS:

• Provide support to Dorsey College’s employees and students.
• Provide desktop and operational support for Dorsey College software packages including but, not limited to CampusVue/CampusNexus/Anthology ,  DocuSign/Xodo, Blackboard, SharePoint, Canvas LMS and SMART.
• Configure, update and maintain CampusVue/CampusNexus/Anthology SIS, web client, and portals to facilitate IPEDS, registration, parent term validation, credit hour changes, attendance check (1st week of term), courses (including pre-requisites and co- requisites), program versions, terms, start dates, holidays/calendars, security group management, activities & documents, scheduled activities & documents, all configuration changes, closing terms, using SQL for DNC updates (monthly and weekly), using SQL for student email updates.
• Provide support to facilitate the resolution of issues such as incorrect enrollment statuses, print schedules, reverse withdraws, merging and/or deleting records, correct attendance issues, re-enters that cancel, transfer hours, course substitutions, reassigning/cancelling activities, etc.
• Provide Canvas support and updates such as adding new courses, new sections, new instructors, new students, and new enrollments, process daily enrollment changes, etc.
• Work collaboratively with campus and campus support center staff as well as external partners to identify and reconcile data abnormalities and errors.
• Prepare and analyze reports as assigned for various departments within the Campus Support Center.
• Assist project teams with technical/software issues in the planning and implementation phases of projects such as new programs or new courses.
• Perform essential functions in compliance with current Department of Education (DOE), State, and Accreditation guidelines, assuring 100% compliance.
• Communicate effectively and demonstrate the highest levels of integrity at all/ times, in accordance with Dorsey College’s company policies, values, and mission.
• All other duties as assigned.

KNOWLEDGE – SKILLS – ABILITIES:

• Ability to work well independently as well as within a team environment.
• Exceptional verbal and written communication skills as well as active listening.
• Proficient with basic office equipment, computers, and computer applications including Microsoft Office 365.
• Must possess strong time management skills and ability to work well under pressure.
• Must be reliable and able to multitask, prioritize, and show extreme resourcefulness and problem-solving skills.
• Knowledge of CampusVue/Anthology required.
• Knowledge of digital signature systems DocuSign\Xodo\Adobe Sign preferred.
• Knowledge of Project Management Methodologies.
• Knowledge of Canvas LMS and Smart preferred.
• Knowledge of O365.
• Knowledge of SQL 2019\2022 queries preferred.
• Knowledge of Desktop Support\IT Support

MINIMUM QUALIFICATIONS:

• Bachelor Degree in related field or at least 3 years of related IT work experience.
• Minimum of 2 years Desktop Support/Technology Support experience.

PHYSICAL DEMANDS/ WORKING CONDITIONS:

• May be required to work outside normal business hours.
• Some travel may be required.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to see, talk and hear. The employee is frequently required to stand; walk; sit for extended periods of time; crouch, stoop, bend, crawl; have sufficient dexterity to operate a phone, computer keyboard and other office equipment. This position requires the ability to lift a minimum of 50 pounds.

NOTE: This job description is not intended to be all-inclusive, and the employee may be required to perform other duties as assigned by their manager, in order to meet business demands. This is not an employment contract, implied or otherwise and employment with Dorsey College is “at-will”