Start your career as a Customer Invoicing Representative at Vopak and contribute to social themes such as energy security and energy transition. We offer you a working environment that is safe and pleasant and where equality, diversity and satisfaction are of paramount importance. Ready to develop yourself and make a positive impact? Improve the world and start as a Customer Invoicing Representative at Vopak.

What will you do as a Customer Invoicing Representative?

This position ensures that Company services provided to customers are invoiced correctly, completely and on time. 

What do we offer you?

• Various flexible and hybrid work schedules.

• Competitive, market-based compensation package depending on your experience and

• knowledge.

• Career development and growth opportunities.

• Medical / Dental / Vision Insurance

• Flexible Spending Account Options

• Short Term/Long Term Disability Insurance

• Basic and Supplemental Life/AD&D Insurance

• 401(k) Incentive Savings Plan

• Paid Holidays (Fixed and floating)

• Paid Time Off and Sick Days

• Additional Benefits:

  • Tuition Reimbursement

  • Employee Assistance Program

  • Accident Insurance

  • Legal Plan

  • Critical Illness Insurance

  • Hospital Indemnity Insurance

  • Legal Plan

  • ID Theft Insurance

  • Universal Life

What do we expect from you as a Customer Invoicing Representative?

• Must possess or be able to obtain a TWIC (Transportation Worker Identification Credential) as required by the Maritime Transportation Security Act.

• High school diploma or GED and several years general office experience

• College courses in Business, Finance or related fields helpful

• Experience in accounting or finance preferred

• Minimum of 3 – 5 years customer service, or financial, administrative experience, especially in operations environment

• Customer service focus; ability to deal with diverse personalities; negotiation and conflict resolution skills; research experience; problem solving skills

• Knowledge of Company processes and infrastructure; ability to locate customer information including contracts; excellent terminal knowledge; experience working with gauging and line activities; experience in product inventory work and confirmation of orders

• Good knowledge of customer agreements and contracts; understanding of customer key  success factors for products stored with Company; knowledge of customer’s logistic processes for products stored with Company

• Experience working with Federal, state and local environmental regulations including RCRA preferred

• Ability to prioritize work; multi-tasking skills; experience performing inventory analysis, time studies, etc.; organizational skills; ability to perform complex calculations using a calculator

• Excellent English communications skills including ability to read, write, and speak fluently; ability to communicate with customers and co-workers; good team player

• Solid computer skills including Microsoft Office Suite, various email and internet programs and applications, financial software programs, sales/order database systems, and other Company programs; excellent data entry skills

What does your day look like?

Your core responsibilities are:

• Abides by all safety procedures and practices applicable to location and position; participates in appropriate safety training; demonstrates commitment to and support of SH&E principles and values; champions safety as necessary

• Prepares invoices; follows up on invoicing and non-payment issues; maintains invoicing files

• Prepares spreadsheets for various services provided to customers, suppliers, vendors, and agencies

• Performs pricing integrity checks; determines any gross or obvious errors in billing

• Sets up reoccurring charges and orders for new contracts in sales/database system 

• Determines ability of sales/database system to accommodate  contract pricing and terms; escalates to management for approval to create accommodation

• Ensures customer back-charges are completed in a timely and accurate manner

• Routes credits and corrections on orders through appropriate management; inputs data

• Resolves issues for utilities

• Takes ownership of designated processes and tools

• Leads testing of new software as it relates to invoicing and database applications

• Trains regularly on all Federal, state and local environmental regulations, requirements and guidelines including, but not limited to, RCRA requirements; follows and adheres to all guidelines, regulations, and requirements

• Trains and mentors new Customer Invoicing Representatives

• Assumes delegated responsibilities of the Manager in their absence as required

• Provides management information regarding invoice processes

• Takes ownership for projects or portions of projects as assigned

• Assists with payroll input as requested

• Functions as a team member with others in Customer Service and Finance

• Performs other duties assigned by management that fall within the generally expected scope of this position

Work Environment

This employee generally works in an office environment, away from extremes of cold or heat.  Limited to no exposure to noise and vibrations other than normal daily office sounds.  The noise level in the work environment is usually moderate.  The employee should not have regular exposure to fumes, odors, toxic conditions, dust or poor ventilation.

Physical Demands

While performing the duties of this job, the employee is regularly required to walk, sit, speak and hear.  The employee is required to stand, use hands to finger, handle, or feel; reach with hands and arms; the employee may be required, on occasion, to climb or balance, stoop, kneel, or crouch.  The employee may occasionally lift and/or move up to ten (10) pounds.  Specific vision abilities required by this job include close vision, peripheral vision, depth perception and ability to adjust focus.  Employee may be required to travel by air, rail, bus, or car.

Applicants must be eligible to work in the United States.  The Company will not sponsor immigration or work visas.

Inclusion & Diversity:

Vopak stores vital products with care. Our commitment to care extends to all our stakeholders, including our own employees, new talents and people in our local communities around the globe. We believe that each individual has the right to be treated with respect and dignity, and to work in a professional atmosphere that promotes equal opportunities and prohibits discrimination or harassment on the basis of race, color, national origin, religion, sex, sexual orientation, age, political orientation or trade union membership, allowing everyone at Vopak to develop their full potential.

It is Vopak’s policy to employ and administer employees without regard to race, color, religion, gender, sexual orientation, age, national origin, disability, citizenship status, or status as a disabled veteran or veteran of the Vietnam Era and in accordance with federal and state civil rights laws.

Accommodations

If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview, or to otherwise participate in the hiring process, please contact hr.usa@vopak.com.

Want to start as a Customer Invoicing Representative at Vopak?

Are you ready to share your vision and contribute to Vopak's projects? Then start as a Customer Invoicing Representative and apply now!