The Senior Business Analyst role within the Global Index Business Services team plays a critical role in driving organizational success by analyzing complex business processes, identifying improvement opportunities, and translating business requirements into actionable solutions to drive the growing Index Business.

This position serves as a key liaison between business stakeholders, operational and technical teams, ensuring strategic initiatives align with operational goals. The Senior Business Analyst leverages analytical skills and industry best practices to identify and document business requirements while recommending process enhancements that support data-driven decision-making across the organization. This role requires a seasoned professional who can handle multiple projects simultaneously while maintaining high-quality execution and delivering results-oriented outcomes.

If you have a passion for tackling challenges and driving business success, this role could be an ideal match for you!

• Assess business needs in complex and evolving situations, aligning with Index Business’ strategic objectives and business goals.

• Conduct comprehensive analysis of existing business processes, workflows, and systems to identify inefficiencies and improvement opportunities. 
• Diagnose issues, identify root causes, and propose solutions.
• Ensure issues are fully resolved and take ownership of efforts until closure is obtained; lead cross-functional work to close any gaps highlighted in root cause analysis.
• Collaborate with stakeholders to elicit, analyze, and document detailed business requirements for new initiatives, existing products, and system enhancements.
• Perform complex data analysis using various tools and methodologies to generate insights, create reports, presentations, and dashboards to support strategic decision-making.
• Build and maintain strong relationships with cross-functional teams, including senior management, client services, marketing, sales, product management, technology, and operations.
• Develop and recommend business solutions that align with the Index Business objectives and technical constraints.
• Participate in project planning, risk assessment, and change management activities to ensure successful project delivery.
• Lead process improvement initiatives and develop standard operating procedures to enhance operational efficiency.
• Provide guidance and mentoring to junior analysts and support knowledge transfer across teams.
• Develop structured communication plans, stakeholder engagement strategies, and training materials to ensure effective solution implementation across all levels of the organization.
• Collaborate closely with the Program Management Office to prioritize recommendations, ensure seamless project execution, and proactively identify risks at a project level (technical, staffing, and planning).

Education, Certification and Experience:

• Minimum of 10 years of experience in business analysis, product development, consulting services, or related domains.
• Bachelor’s degree in business, Finance, Operations, or a similar discipline.
• Professional certification preferred (IIBA-CBAP, PMI-PBA, CAP, or similar).

Skills Needed:

• Excellent written and verbal communication skills with exceptional ability to communicate complex ideas clearly, facilitate cross-functional coordination, and influence stakeholders at all levels.
• Strong critical-thinking and analytical problem-solving abilities.
• Exceptional attention to detail with focus in producing high-quality, accurate, and data-driven deliverables.
• Highly organized with effective time management skills.
• Proficiency in data analysis tools such as SQL and Excel; business intelligence and reporting tools (Tableau, Power BI, or equivalent). 
• Ability to work independently and manage multiple priorities.

Preferred Skills:

• Understanding of database management and data visualization techniques.
• Knowledge of financial analysis, business case development, and risk assessment and mitigation strategies.
• Client-facing experience.

Come as You Are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

What We Offer

We’re proud to offer a competitive rewards package that is meaningful, recognizes the unique needs of our employees and their families and incentivizes employees for their contribution to Nasdaq’s overall success.

In addition to base salary, Nasdaq offers significant other compensation (annual bonus/commissions and equity), benefits, and opportunity for growth. Exact compensation may vary based on several job-related factors that are unique to each candidate, including but not limited to: skill set, experience, education/training, business needs and market demands.

Nasdaq’s programs and rewards are intended to allow our employees to:

• Secure Wealth: 401(k) program with 6% employer match, Employee Stock Purchase Program with 15% discount, Student loan repayment program up to $10k, Company paid life and disability plans, Generous paid time off
• Prioritize Health: Comprehensive medical, dental and vision coverage, Health spending account with employer contribution, Paid flex days to support mental wellbeing, Gym membership discounts
• Care for Family: Hybrid home/office schedule (for most positions), Paid parental leave, Fertility benefits, Paid bereavement leave
• Connect with Community: Company gift matching program, Employee resource groups, Paid volunteer days
• Grow Career: Education Assistance Program, Robust job skills training and Professional development opportunities

For more information, visit Nasdaq Benefits & Rewards Career page.