Position Summary

This is a part-time position, approximately 30 hours per week. The Ticket Operations Assistant position provides support and assistance in ticket resolution, order fulfillment, and ticket distribution for the Atlanta Falcons.

This is a seasonal, part-time role located at Mercedes Benz Stadium in downtown Atlanta. Parking is provided.

Roles and Responsibilities

• Assist in the processing and establishment of PSLs (Personal Seat License), season tickets, groups, and single game ticket accounts

• Provide game-day support in the area of ticket resolution and customer service at all gates

• Assist in managing technology for game days and other events

• Provide daily support to our sales and service departments in their efforts to support our season ticket holders

• Assist in handling our internal shared inbox requests

• Aid in other duties, functions, and tasks as assigned by full-time associates of the department.

Expectations

• Ability to deliver excellent service to fans

• Proficient with MS Word and Excel

• Ticketmaster Archtics experience preferred

• Microsoft CRM experience preferred

• Ability to multi-task and resolve conflicts efficiently

• Must be able to work Monday through Friday and all Falcons home games – may include nights or holidays

• Punctuality

• Knowledge of football preferred

Required Skills

• Excellent oral communication skills.

• Excellent time management and organizational skills.

• Ability to operate various computer applications including but not limited to Microsoft’s suite of products such as Word, Excel and Outlook, Ticketmaster, CRM, and customized in-house ticketing system and databases.

• Ability to work well in a team environment.

The requirements for this position include, but are not limited to, those outlined above. All duties and requirements are essential job functions and are subject to possible modification to reasonably accommodate individuals with disabilities. This document does not create an employment contract, implied or otherwise. It is the employer’s discretion to add or change the duties or requirements of this position at any time.