We’re unique.  You should be, too.

We’re changing lives every day.  For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts?  Do you inspire others with your kindness and joy?

We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team.

The Manager, Patient Benefits is a key role within the organization, responsible for managing the Patient Continuity Needs Advocates (PCNA) in their respective divisions. Their primary focus is to ensure productivity, efficiency, and adherence to Medicaid policies. They oversee the PCNA's operations, providing coaching and training, and creating a line of constant communication with the divisional and regional leaders. Additionally, they play a crucial role in building partnerships with the Department of Health to improve benefit application outcomes. Their coaching, reporting, and collaboration skills contribute to the overall success of the division and the organization.

ESSENTIAL JOB DUTIES/RESPONSIBILITIES:

• PCNA Support: Supports center leader’s direct management of the PCNA’s, ensuring efficient workflow and productivity. Coordinate with PCNAs to streamline processes and optimize outcomes. 
• Training and Development: Provides guidance, coaching, and training to PCNA members to enhance their performance and ensure adherence to established protocols and best practices. Foster a culture of continuous learning and professional development. 
• Communication and Collaboration: Serves as the primary point of contact for identifying and reporting any barriers or challenges faced by the PCNA to divisional and regional leaders. Actively communicate concerns, potential risks, and proposed solutions to facilitate prompt resolution. 
• Medicaid Policy Updates: Stays up to date with changes in Medicaid policies, regulations, and guidelines that impact the PCNA's operations. Analyze and interpret policy updates and disseminate relevant information to the PCNA and other stakeholders as necessary. 
• Coaching and Driving Productivity: Monitors and assesses the performance of PCNAs in their division daily, ensuring adherence to quality standards, productivity targets, and regulatory requirements. Provides regular feedback, recognizes top performers, motivates, and encourages to drive productivity, and recommends appropriate measures for improvement. 
• Building Partnerships: Collaborates with the Department of Health and other relevant agencies to establish and nurture relationships aimed at improving benefit application outcomes. Works closely with key stakeholders to identify opportunities for collaboration, share best practices, and implement strategies that enhance the efficiency and effectiveness of benefit application processes.
• Application Support: Prepares and submits applications if a PCNA in-market is on leave or PTO for an extended amount of time to ensure there are no missed renewals and/or Medicaid applications for new and existing patients.
• Performs other duties as assigned and modified at manager’s discretion.





PAY RANGE:

$74,497 - $106,424 Salary

EMPLOYEE BENEFITS

https://chenmed.makeityoursource.com/helpful-documents

#LI-Onsite