At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

Job Summary

About the Role
The Customer Advocate position is responsible for assisting other Blues Plans by responding to inbound phone calls and written inquiries in a prompt, accurate, and professional manner. This role supports the BlueCard Central department and requires strong communication, research, and problem-solving skills. Training will be completed in office in a classroom setting. After successfully completing the probationary period, this role transitions to a hybrid schedule.

Basic Function
Under supervision, this position works in a call center environment and spends approximately 85% of the scheduled day on the phone, depending on business needs. Responsibilities include researching inquiries, documenting information accurately, and providing clear and objective responses to other Blues Plans.

Job Requirements (Must-Have)

6 months of customer service experience OR equivalent experience

Data entry and/or typing experience

Strong interpersonal, verbal, and written communication skills

Analytical, organizational, and independent decision-making skills

Ability to spend approximately 85% of the scheduled time on the phone based on business needs

Preferred Job Requirements

9 months of customer service experience

Experience with billing or working in a medical/hospital customer service center

Knowledge of medical terminology

Demonstrated ability to learn quickly and adapt to change

Additional Details

This role requires in-office attendance during the training period in a classroom environment

After the probationary period is successfully completed, the position becomes hybrid

HCSC Employment Statement:

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.

Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!

Pay Transparency Statement:

At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees.  Learn more about our benefit offerings by visiting https://careers.hcsc.com/totalrewards.

The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.

HCSC Employment Statement:

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.

Base Pay Range

$17.75 - $27.83

Exact compensation may vary based on skills, experience, and location.